What are the responsibilities and job description for the Customer Support Representative position at Vertisystem (A MOURI Tech Company)?
Location: Remote - PST
Contract Duration: 6 Months
Job Overview: Product Support Representative
- Product Support Representative responsible for assisting Cocoon users via email and scheduled calls by resolving product questions and issues.
- Handles inbound support requests in a tiered software support environment, delivering timely, empathetic customer service.
- Requires strong written and verbal communication, experience with customer support (preferably SaaS), familiarity with Front, Calendly, and Zoom, and the ability to manage 30–45 email tickets and 5–10 customer calls daily.
- Must be available during 9:00 AM–6:00 PM Pacific Time (PT) and be eager to learn in a fast-paced environment.
Salary : $15 - $16