What are the responsibilities and job description for the IT Operations Specialist position at Vertex Sigma Software?
We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.
Key Responsibilities:
• Shadow multiple operations team members to observe day-to-day workflows and system interactions
• Document processes, dependencies, bottlenecks, and pain points in current technical operations
• Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows
• Assist in developing process improvement recommendations and operational documentation
• Provide technical feedback and support where appropriate, aligning with operational goals
• Communicate findings effectively to both technical and non-technical stakeholders
Shifts: You will initially work during the Day, Monday-Friday 10am-6:30pm. However, the shift will eventually transition to one of the four designated shifts:
- Sunday - Thursday: 10:00AM - 6:30PM (Days 8hx5d)
- Sunday - Thursday: 5:30PM - 2:00AM (Nights 8hx5d)
- Tuesday - Saturday: 10:00AM - 6:30PM (Days 8hx5d)
- Tuesday - Saturday: 5:30PM - 2:00AM (Nights 8hx5d)
Required Qualifications:
• Strong analytical and documentation skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in an on-site, high-security environment
- Prior experience in at least two of the following technical domains:
• Real-time technical operations
• Advanced TCP/IP networking
• Cellular networks
• AWS cloud computing
• Kubernetes
• Windows workstation support
Preferred Qualifications:
• Experience in an operations center, NOC/SOC, or similar real-time support setting
• Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
• Experience interacting with DevOps or Infrastructure teams in a production environment
• 5 years of experience
Work Environment:
• This position is on-site at a secure facility in the Spring Valley area of Southwest Las Vegas
• Must be able to pass background screening and comply with facility access requirements
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Retirement Plan (401k, IRA)