What are the responsibilities and job description for the Customer Service & Sales Representative position at Vertex Management?
Customer Service & Sales Representative | Vertex Management A better internet starts with understanding how people use it. From working at home to streaming and staying connected, every customer has different priorities—and a helpful sales conversation can make choosing a service easier.
Vertex Management is hiring Customer Service & Sales Representatives to join our Kinetic Fiber campaign in Charlotte. This is an entry level, in-person sales opportunity focused on introducing internet services, understanding customer needs, and helping interested individuals enroll. Previous sales experience is welcome, but not required.
As a Customer Service & Sales Representative, you’ll meet people face-to-face, ask about their current connection, and explain available Kinetic Fiber options. You’ll learn to make relevant sales recommendations, answer customer questions, and guide the sales process with clear communication.
We’re looking for someone who brings energy, listens carefully, and follows through. Your work as a Customer Service & Sales Representative will combine customer service with sales goals, supported by training in product knowledge, sales techniques, and account enrollment.
What You’ll Do as a Customer Service & Sales Representative
- Start friendly customer conversations and introduce the Kinetic Fiber campaign.
- Ask about customer internet needs to identify relevant sales opportunities.
- Explain available service features and pricing through clear sales presentations.
- Make sales recommendations based on customer needs and service availability.
- Help each customer compare options and understand the next steps in the sales process.
- Answer customer questions accurately and seek guidance when needed.
- Guide interested individuals through customer enrollment and complete sales documentation.
- Keep customer information and sales records accurate and organized.
- Follow up on customer inquiries and open sales conversations when appropriate.
- Work toward individual sales goals while delivering a positive customer experience.
- Share customer feedback with team leaders to improve sales communication.
- Attend sales training and team meetings to strengthen product knowledge and sales skills.
What We’re Looking For in a Customer Service & Sales Representative
- Strong listening and communication skills.
- A friendly, professional approach to face-to-face customer interactions.
- Willingness to learn sales techniques and put feedback into practice.
- Reliability and attention to detail when handling customer information.
- Motivation to meet sales goals and contribute to team results.
- Previous sales, retail, hospitality, or customer service experience is a plus, but not required.
Build Your Experience with Vertex Management
As a Customer Service & Sales Representative, you’ll gain practical experience in sales conversations, service recommendations, enrollment, and relationship building. You’ll work alongside teammates who can help you develop your sales approach and become more confident explaining Kinetic Fiber options.
Ready to take the next step? Apply today to become a Customer Service & Sales Representative with Vertex Management in Charlotte and help people explore internet options that fit their everyday needs.
Pay: $55,000.00 - $62,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
Salary : $55,000 - $62,000