What are the responsibilities and job description for the Customer Outreach Associate position at Vertex Management?
Customer Outreach Associate – Kinetic FiberVertex Management
Can you turn a quick introduction into a helpful conversation? Vertex Management is looking for a Customer Outreach Associate – Kinetic Fiber to connect with people in the Charlotte area, introduce available internet services, and help interested individuals take the next step toward enrollment.
This is an entry level, in-person sales role that combines customer outreach with service recommendations. You’ll start conversations, learn about customer internet needs, and explain Kinetic Fiber options through a straightforward sales process. Training is provided, so previous sales experience is not required.
As a Customer Outreach Associate – Kinetic Fiber, you’ll bring a personal approach to customer engagement. Whether someone has questions about their current connection or wants to explore alternatives, your job is to listen, share accurate information, and make sales recommendations that reflect their needs.
Your Day as a Customer Outreach Associate – Kinetic Fiber
- Introduce yourself to prospective customer contacts and explain the purpose of your outreach.
- Ask customer questions about everyday internet use to identify relevant sales opportunities.
- Present available Kinetic Fiber services through clear, informative sales conversations.
- Explain service features and pricing so each customer understands the offer.
- Adapt your sales approach to customer priorities rather than relying on the same recommendation for everyone.
- Address customer questions and concerns respectfully throughout the sales process.
- Confirm service availability before moving forward with customer enrollment.
- Help interested individuals complete sales paperwork and understand the next steps.
- Maintain accurate customer details, outreach notes, and sales records.
- Follow up on customer requests and unfinished sales conversations when appropriate.
- Work toward daily sales goals while maintaining a professional customer experience.
- Share customer feedback with your team to strengthen sales messaging.
- Participate in sales coaching to improve customer communication and product knowledge.
What Makes a Strong Customer Outreach Associate – Kinetic Fiber?
You don’t need an extensive sales background. We’re looking for someone who is comfortable meeting people, interested in customer service, and willing to develop their sales skills.
- A good listener: You ask thoughtful questions and pay attention to customer needs.
- A clear communicator: You explain information simply and feel comfortable leading sales conversations.
- A willing learner: You take sales feedback seriously and apply it to your next customer interaction.
- A reliable teammate: You arrive prepared, keep commitments, and contribute to team sales goals.
- An organized approach: You handle customer information carefully and complete sales tasks accurately.
- An interest in results: You enjoy working toward sales targets while providing attentive customer service.
Experience in retail, hospitality, customer support, or sales can be helpful, but it is not required for the Customer Outreach Associate – Kinetic Fiber
Pay: $56,000.00 - $64,000.00 per year
Work Location: In person
Salary : $56,000 - $64,000