Hotel Front Desk Agent

About Us

Verta Hotel - McAllen is a full-service hotel preparing for an exciting transition to Delta Hotels by Marriott - McAllen Airport. The hotel offers guests a welcoming and service-driven experience with on-site dining at Verta Bar & Grill, meeting space, complimentary Wi-Fi, breakfast, and convenient access just minutes from McAllen International Airport. With restaurant operations and 3 event rooms, this is a strong opportunity for someone who wants to be part of a hotel team where guest service, professionalism, and attention to detail matter every day. Managed by DePalma Hotels & Resorts, Verta Hotel - McAllen offers associates the chance to be part of an exciting hotel environment where the front desk team plays a direct role in shaping the guest experience.

Hotel website: www.marriott.com/en-us/hotels/mfeds-verta-hotel-mcallen/overview/

DePalma Hotels & Resorts brings more than 40 years of hotel industry experience and a true passion for hospitality. Founded in 1983, DePalma is a long-established hotel management company known for hands-on leadership, deep operational expertise, and a people-first approach that focuses on taking care of associates, guests, and the communities we serve. We believe great hospitality starts with great people, and we are committed to creating opportunities for growth, development, and long-term success for our teams. If you are looking to build your career with a company that values service, knowledge, professionalism, and doing things the right way, DePalma offers a place where your work matters.

Visit us at www.depalmahotels.com

Position Summary

We are seeking a friendly, dependable, and guest-focused Hotel Front Desk Agent to join our team. This role is responsible for welcoming guests, checking guests in and out, handling reservations and billing, and delivering excellent service throughout the guest stay.

The Front Desk Agent plays an important role in the overall guest experience by serving as one of the first and last points of contact for our guests. This position is ideal for someone who enjoys hospitality, works well in a fast-paced environment, communicates professionally, and takes pride in creating a smooth and welcoming arrival and departure experience.

Responsibilities

• Welcome guests with friendly and professional service during check-in and check-out
• Answer guest questions and assist with reservations, room assignments, and hotel information
• Process payments, room charges, and billing accurately
• Handle guest requests, concerns, and service needs promptly and professionally
• Maintain a clean, organized, and professional front desk area at all times
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Answer phone calls, respond to inquiries, and assist with general hotel communication
• Follow hotel cash handling, posting, and guest account procedures
• Support daily front office operations and shift checklist duties
• Uphold hotel and brand standards for service and professionalism

Qualifications

Required

• Previous customer service, front desk, receptionist, or hospitality experience preferred
• Strong communication and interpersonal skills
• Basic computer skills and the ability to learn hotel property management systems
• Ability to work flexible shifts including days, evenings, weekends, and holidays as needed
• Dependable attendance and a professional, service-focused attitude
• Ability to work efficiently in a fast-paced environment and manage multiple tasks

Preferred

• Previous hotel front desk or guest service experience
• Familiarity with Marriott systems or other hotel property management systems
• Experience handling reservations, guest billing, and cash or card transactions
• Bilingual English/Spanish skills are a plus in the McAllen market
• Experience working in a branded hotel environment

Schedule

• Flexible schedule based on business needs
• Day, evening, weekend, and holiday availability as needed

Job Type

• Full-time
• Part-time

Pay

• Starting at $12.00 per hour and up based on experience

Benefits
Full-time eligible associates may be offered:

• Health, dental, and vision insurance
• 401(k) with company contribution
• Paid time off
• Holiday pay
• Marriott travel discounts and perks
• Growth and advancement opportunities with an established hotel management company

Join Our Team

This is a great opportunity for someone who enjoys helping people, creating positive first impressions, and being part of a hotel team focused on hospitality and service. If you are ready to grow your hospitality career and contribute to a strong guest experience at Verta Hotel - McAllen, we encourage you to apply.

Pay: From $12.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Hotel: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

Salary : $12