front desk/night auditor

Job Overview

Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and attention to detail will create memorable guest experiences around the clock. In this vital role, you will serve as the first point of contact for guests, ensuring smooth check-in and check-out processes while maintaining exceptional customer service standards. Your expertise in hotel operations and guest relations will help uphold our reputation for excellence, providing a welcoming atmosphere during evening hours and overnight shifts. This paid position offers an exciting opportunity to showcase your hospitality management skills and contribute to a seamless guest experience in a vibrant hotel environment.

Responsibilities

• Greet guests warmly upon arrival, assist with check-in/check-out procedures, and address inquiries with professionalism and enthusiasm
• Manage multi-line phone systems, respond to guest requests, and provide accurate information about hotel amenities and local attractions
• Conduct night audits using OPERA or similar hotel management software to reconcile daily financial transactions and ensure data accuracy
• Monitor hotel security through CCTV surveillance, perform routine safety checks, and follow hotel emergency procedures when necessary
• Maintain detailed shift reports, incident logs, and guest records to ensure operational continuity and compliance with policies
• Support guest services by resolving issues promptly, managing special requests, and fostering positive guest relations throughout their stay
• Uphold phone etiquette standards and ensure all front desk operations run efficiently during overnight hours

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Strong knowledge of hotel management systems such as OPERA or similar platforms
• Excellent customer service skills with the ability to handle diverse guest needs professionally and courteously
• Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively
• Familiarity with hotel emergency procedures, safety protocols, and guest relations best practices
• Ability to work independently during night shifts while maintaining high energy levels and attention to detail
• Exceptional communication skills, including phone etiquette and managing multi-line phone systems
• Previous experience in night audit functions or resort environments is preferred

Embark on a rewarding career where your hospitality expertise makes a difference! Join us in delivering outstanding service that leaves guests eager to return.

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $11 - $13