What are the responsibilities and job description for the Customer Success Manager - Southeast position at Versant Media?
Company Description
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.
As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.
VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.
Job Description
The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow’s suite of products and services. The Customer Success Manager will report into the Regional Manager.
Job Duties
Desired Qualifications
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.
VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.
As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.
VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.
Job Description
The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow’s suite of products and services. The Customer Success Manager will report into the Regional Manager.
Job Duties
- Accountable for all aspects of relationship management of assigned accounts with the result of maximizing client satisfaction and product usage across all product and service lines
- Working with the GolfNow team to consult and close golf courses/resorts on compelling offers for GolfNow’s suite of products
- Develop customer relationships that promote retention and alignment of client goals
- Drive adoption of our core products including Platform, Plus, Answers, Technology, Premium Marketing and ClubBuy
- Implement strategic business initiatives to expand the range of offerings for our GolfNow customers
- Working with Golf Course Partners to support and help develop plans to operate their daily business
- Perform frequent client reviews in of product and service consultations and demonstrations (some travel may be required)
- Review performance of distributions channels, recommend pricing and yield strategies to drive more rounds of golf and increase revenue
- 2 years of relevant work experience
- Ability to handle multiple projects simultaneously
- Excellent verbal and written communication skills.
- Organized with attention to detail.
- Proven ability to build and maintain relationships with clients.
Desired Qualifications
- Bachelors degree in Advertising, Marketing, Business or related field
- Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast-paced, deadline-driven environment
- Demonstrated experience adapting, learning new skill sets, and gaining an understanding of operational challenges
- Strong analytical and problem-solving skills.
- Exceptional time management, with prompt client response times
- Self-motivated and curious
- Strong team player
- E-Marketing experience preferred
- Client Management experience preferred
- Sales development and/or strategy experience is a plus
- Online distribution experience is a plus
- Willingness to travel and work overtime, and on weekends with short notice.
- Must be willing to work in Orlando, FL or within assigned market.
- This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.
VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.