What are the responsibilities and job description for the Senior Desktop Engineer position at Versant Health?
Senior Desktop Engineer
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The Senior Desktop Engineer is responsible for the design, implementation, and support of enterprise desktop infrastructure. This includes managing endpoint configurations, automating deployments, ensuring endpoint security, and providing advanced troubleshooting for desktop-related issues. This role also contributes to strategic planning for end-user computing and collaborates with cross-functional teams to enhance the user experience.
Where you will have an impact
Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot.
Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards.
Provide Tier 3 support for escalated desktop, laptop, and peripheral issues.
Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts.
Automate repetitive tasks using PowerShell or other scripting tools.
Monitor and report on endpoint health, patch compliance, and software inventory.
Collaborate with security teams to implement and maintain endpoint protection solutions.
Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience.
Maintain documentation for desktop standards, procedures, and troubleshooting guides.
Participate in after-hours support rotation and respond to critical incidents as needed.
Participate in costing efforts for projects, providing cost and sizing estimates
Assist server engineering team with minor server support tasks.
What’s necessary to do the job?
Bachelor’s degree in information technology, computer science, or related field (or equivalent experience).
5 years of experience in desktop engineering or enterprise IT support.
Strong experience with Windows 10/11, Active Directory, and Microsoft 365.
Proficiency with endpoint management tools such as SCCM, Intune, or similar.
Experience With Scripting And Automation (PowerShell Preferred).
Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus.
Experience with MacOS and Linux endpoints is a plus.
Microsoft certifications (MD-102, MS-100, MS-101) a plus.
Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
Windows server experience a plus.
Knowledge of VMWare is a plus.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The Senior Desktop Engineer is responsible for the design, implementation, and support of enterprise desktop infrastructure. This includes managing endpoint configurations, automating deployments, ensuring endpoint security, and providing advanced troubleshooting for desktop-related issues. This role also contributes to strategic planning for end-user computing and collaborates with cross-functional teams to enhance the user experience.
Where you will have an impact
Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot.
Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards.
Provide Tier 3 support for escalated desktop, laptop, and peripheral issues.
Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts.
Automate repetitive tasks using PowerShell or other scripting tools.
Monitor and report on endpoint health, patch compliance, and software inventory.
Collaborate with security teams to implement and maintain endpoint protection solutions.
Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience.
Maintain documentation for desktop standards, procedures, and troubleshooting guides.
Participate in after-hours support rotation and respond to critical incidents as needed.
Participate in costing efforts for projects, providing cost and sizing estimates
Assist server engineering team with minor server support tasks.
What’s necessary to do the job?
Bachelor’s degree in information technology, computer science, or related field (or equivalent experience).
5 years of experience in desktop engineering or enterprise IT support.
Strong experience with Windows 10/11, Active Directory, and Microsoft 365.
Proficiency with endpoint management tools such as SCCM, Intune, or similar.
Experience With Scripting And Automation (PowerShell Preferred).
Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus.
Experience with MacOS and Linux endpoints is a plus.
Microsoft certifications (MD-102, MS-100, MS-101) a plus.
Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
Windows server experience a plus.
Knowledge of VMWare is a plus.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.