What are the responsibilities and job description for the Service Delivery Coordinator - Remote position at Vero Networks?
The Service Delivery Coordinator will perform the day-to-day functions associated with order implementation. Responsible for the administration and coordination of customer orders from order onboarding through installation with frequent customer interaction. Is accountable for individual results and impact on team.
Hours needed
8:30 am-5pm (Mountain)
Required to work Mon- Friday in office
Requirements:
- 2 years Customer service or equivalent experience in related field.
- Strong Communication and Organizational Skills
- Ability to multitask a high level
- Ability to stay focused, be self-motivated and driven
- Ability to work independently without constant supervision
- Their primary responsibility is to complete assigned tasks and projects effectively and within deadlines, maintaining the same quality standards as if they were working in an office.
Responsibilities:
- Responsible for onboarding customer orders through scheduling, installation, and completion.
- Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs.
- Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods.
- Navigate through multiple systems to track and monitor orders.
- Interface with various levels of internal departments, Contractors and other functional groups to ensure orders flow appropriately.
- Project coordination with different levels of management.
- Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned by Management.
What we offer:
- Paid Life Insurance
- Paid Time Off
- Paid Holidays
- 401k with Match
- 3 medical plans to choose from
- Dental and Vision Coverage offered
- Pay DOE: $19 - $26/hr. Based on experience
Salary : $19 - $26
