Customer Service Representative

Job Title: Customer Service Representative
Location: Highland Hills OH (Onsite)
 
Who We Are:
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest. 

Come join us:
Vernovis is looking for a Customer Service Representative who will support our clients back office which includes, but is not limited to, payroll and billing processes.

What You'll Do:

• Verifies data has been entered in order to process client payroll and billing timely and accurately.
• Timely and professional response to customer enquiries.
• New customer setup and data entry.
• Accurate maintenance of all customer databases. This includes client payroll data and billing data.
• Updates customer folders with changes to reflect current week’s payroll and billing instructions.
• Processes credits/rebills.
• Assist clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
• Provides repeat training or answers lower-level technical questions regarding software usage of payroll and billing platform.
• Timely transmission of accounting and payments reports such as wires, ACH, and AR credits/debits.
• Promptly notify management of problem areas.

What You'll Have:

• Previous experience in payroll processing preferred but not required.
• Excellent organizational and time management skills.
• Excellent oral, written communication skills, and interpersonal skills.
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
• Understanding basic accounting principles including payroll, payroll taxes, AP, AR, and cash posting.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Must be detail oriented, customer focused, proactive, and able to work under pressure.

The Vernovis Difference:
Vernovis offers Health, Dental, Vision, Voluntary Short & Long -Term Disability, Voluntary Life Insurance, and 401K.

Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.

Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://vernovis.com/privacy-policy-2/.