What are the responsibilities and job description for the Technical Service Support Specialist position at Vermeer Corporation?
Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Work Shift
1 - First Shift
Job Summary
Are you the type of person who enjoys problem solving and troubleshooting as it relates to machine performance? In this role you will assist in the daily operations of Vermeer technical support team by providing a professional level of complex technical assistance to dealers and owners of company products to ensure customer satisfaction. This role gathers parts information as well as quality and reliability process feedback from the customer service network. This position also reviews and critiques FCN’s (Field Change Notification) and reviews ECN’s (Engineering Change Notice) to enhance knowledge of improvements to equipment. We're looking for an experienced individual with a passion for customer support through technical expertise.
What You’ll Do
HYBRID: Some of a team member’s day-to-day work may be best done at a location other than a Vermeer campus. Discuss specific arrangements with your manager.
Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at hr@vermeer.com.
Interested? We’d love to get to know you.
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Work Shift
1 - First Shift
Job Summary
Are you the type of person who enjoys problem solving and troubleshooting as it relates to machine performance? In this role you will assist in the daily operations of Vermeer technical support team by providing a professional level of complex technical assistance to dealers and owners of company products to ensure customer satisfaction. This role gathers parts information as well as quality and reliability process feedback from the customer service network. This position also reviews and critiques FCN’s (Field Change Notification) and reviews ECN’s (Engineering Change Notice) to enhance knowledge of improvements to equipment. We're looking for an experienced individual with a passion for customer support through technical expertise.
What You’ll Do
- Provide complex technical support to customers and dealers via the telephone or email.
- Ensure all service calls are tracked and documented in the customer service database.
- Participate in travel to dealers and customers, both domestically and internationally, to help with technical difficulties, training, and knowledge transfer.
- Work with manufacturing and engineering on setting quality standards for all machines and communicating findings to the appropriate departments.
- Participate in new product testing and development to understand serviceability, performance, and operation prior to machine launch.
- Degree from a technical school or an applicable skilled trades program in automotive, diesel, industrial systems or ag technologies preferred.
- Minimum of three years of mechanical, agricultural, or technician experience and/or job training; or a combination of education and experience is required.
- Detailed knowledge and understanding of mechanical, hydraulic, electrical systems related to equipment performance and customer satisfaction.
- Ability to troubleshoot an electrical or hydraulic system over the phone, in person or on a machine.
- Ability to expedite reasonable solutions to the field in a timely manner for customer satisfaction.
- Ability to provide informative and professional assistance when working with Vermeer dealers and customers.
- Ability to utilize software technology programs to provide assistance to dealers and customers.
- Occasional travel is expected of this position.
HYBRID: Some of a team member’s day-to-day work may be best done at a location other than a Vermeer campus. Discuss specific arrangements with your manager.
Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at hr@vermeer.com.
Interested? We’d love to get to know you.