What are the responsibilities and job description for the Small to Medium Business Account Manager position at Verizon Business?
Company Description Verizon Business partners with leaders of small and medium businesses, agencies, and organizations to deliver more than standard network services. The company focuses on empowering teams with reliable connectivity, innovative solutions, and dedicated support tailored to business needs. Verizon Business combines advanced technology with a customer-centric approach to help organizations operate more efficiently and competitively. Team members join a culture that values collaboration, inclusion, and real-world impact for customers and their communities.
Role Description The Small to Medium Business Account Manager is a full-time, on-site role based in Fort Myers, FL. This role is responsible for managing and growing a portfolio of small and medium business accounts by building strong relationships, understanding customer needs, and aligning Verizon Business solutions to those needs. Day-to-day activities include conducting client meetings, presenting service offerings, preparing proposals, and negotiating contracts to achieve sales and retention goals. The Account Manager will handle customer inquiries, coordinate with internal teams to resolve issues, and ensure a high level of customer satisfaction. The role also involves prospecting for new business, tracking performance metrics, maintaining accurate account records, and staying current on industry trends and Verizon products.
Qualifications
Role Description The Small to Medium Business Account Manager is a full-time, on-site role based in Fort Myers, FL. This role is responsible for managing and growing a portfolio of small and medium business accounts by building strong relationships, understanding customer needs, and aligning Verizon Business solutions to those needs. Day-to-day activities include conducting client meetings, presenting service offerings, preparing proposals, and negotiating contracts to achieve sales and retention goals. The Account Manager will handle customer inquiries, coordinate with internal teams to resolve issues, and ensure a high level of customer satisfaction. The role also involves prospecting for new business, tracking performance metrics, maintaining accurate account records, and staying current on industry trends and Verizon products.
Qualifications
- Candidates should possess strong Account Management skills, including client relationship building, portfolio management, and retention strategies.
- Candidates should possess effective Communication skills, including clear verbal and written communication, presentation abilities, and active listening.
- Candidates should possess Customer Service skills, including problem-solving, issue resolution, and a commitment to delivering a positive customer experience.
- Candidates should possess Sales skills, including prospecting, consultative selling, negotiation, and closing techniques.
- Candidates should possess knowledge of Insurance or related business services, or the ability to quickly learn industry-specific offerings relevant to customer needs.
- Additional beneficial qualifications include experience in B2B sales, familiarity with telecommunications or technology solutions, and proficiency with CRM tools and basic office software.
- A high school diploma or equivalent is required; a bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- Ability to work on-site in Fort Myers, FL, travel locally to customer locations as needed, and meet performance targets in a fast-paced environment.