Application Support Analyst

Brief Description

Verity is hiring for a Application Support Analyst. This is a hybrid position in WA only. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

How You Can Make a Difference

This position serves as an Application Support Analyst responsible for supporting and maintaining enterprise applications that align with business needs. Responsibilities include managing support-related tasks, assisting with projects, and troubleshooting issues across various software and system components. This role also acts as a liaison with business teams to support projects and provide general expertise on enterprise applications.

We know it's more than just a job

Verity Has Continued To Maintain An Open And Positive Work Culture. We Make Sure People Come First! Some Ways We Help Employees Live Their Best Lives

• Base Pay: This position has an annual range of $62,285 (minimum) to $93,427(maximum), with a midpoint of $77,856. Starting pay is offered based upon an applicant's experience and education relevant to the position
• Paid Time Off: All Verity employees receive 11 paid holidays per year, 4 floating holidays as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year
• Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%
• Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance
• Great Perks: Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement
  
  

Essential Job Function

System Administration & Maintenance

• Assist in the installation, configuration, and maintenance of enterprise applications and databases
• Perform upgrades to software and business systems
• Manage and monitor systems, events, and logs, including End-of-Day, -Month, and -Year processing
• Ability to help manage system software, services, accounts, security, and business systems
  
  

Technical Support & Issue Resolution

• Provide technical application support to Verity staff and the IT help desk
• Assist individuals in maximizing the usefulness of applications
• Provide support for disaster recovery scenarios
• Ability to work various hours and shifts; includes 24/7 on-call support
  
  

Project Support & Collaboration

• Provide support for projects related to enterprise applications
• Work with the IT team to ensure the department meets service quality standards
• Interact with vendor support teams
  
  

Other

• Other tasks as assigned
  
  

Qualifications And Requirements

Education and Experience:

• Associates Degree in computer science, or closely related field, and/or two (2) plus years (full-time) experience
• 2 plus years’ experience supporting core banking software solution, preferably with Fiserv/DNA core software
  
  

Knowledge, Skills And Abilities

• Technical Accuracy: Demonstrates proficiency in managing daily application operations, executing software updates, monitoring logs, and configuring basic system settings. Accurately performs installations, upgrades, and maintenance tasks while ensuring data integrity, consistency, and operational reliability.
• Problem-Solving and Troubleshooting: Applies the ability to diagnose routine to moderately complex issues using log analysis, basic SQL queries, and troubleshooting tools. Resolves errors in applications, databases, and services, and escalates issues when outside of scope.
• Service Orientation: Possesses the ability to deliver prompt, effective, and courteous support to users, internal staff, and IT teams. Uses foundational knowledge of enterprise applications to troubleshoot issues and provide accurate resolutions with minimal downtime.
• Accountability and Reliability: Shows the ability to independently manage operational tasks such as End-of-Day, -Month, and -Year processing, system checks, and updates. Demonstrates reliability in responding to on-call duties and completing assigned tasks thoroughly.
• Adaptability and Flexibility: Applies proficiency in handling a variety of tasks, including troubleshooting, vendor communications, and system maintenance. Demonstrates the flexibility to switch between competing priorities and changing technical needs.
• Effective Communication: Possesses the ability to explain technical issues in non-technical terms. Communicates clearly with staff, vendors, and IT peers, and documents processes and troubleshooting steps accurately.
• Process Improvement and Efficiency: Demonstrates the ability to recognize inefficiencies in day-to-day workflows. Recommends process improvements and applies basic automation techniques where appropriate to improve reliability and efficiency.
• Organizational Skills: Uses strong organizational skills to manage operational tasks, support tickets, and project deadlines. Applies the ability to triage tasks based on urgency, business impact, and service expectations.
  
  

PHYSICAL CONSIDERATIONS

Verity is committed to reasonably accommodating the physical aspects of the position. The following are normally encountered in this job:

• Effectively communicate with diverse staff, members, and vendors
• Ability to travel within a assigned market
• Ability to lift and carry 50 pounds.
• Ability to lift PCs and other equipment.
  
  

Working Conditions

• Sitting or standing for long periods of time
• Working on computers for a long period of time in an office environment
  
  

Washington is an At-Will Employment State.

Your employment is “at will”, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the “at will” policy, nor would it constitute an employment or other contractual agreement.