Branch Manager

Our client is a growing community bank with a strong presence in Virginia and the Carolinas. They are currently seeking a Branch Manager to join their team in Gretna.

JOB FUNCTIONS:

• Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch
• Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners
• Participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the brand
• Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools
• Actively participate in executing the branch’s strategic plan to grow core deposits and loans, fee income
• Oversee branch associate action planning, sets expectations, and assesses performance
• Maintain a high level of employee morale to minimize turnover and maximum customer service satisfaction
• Responsible for ensuring deposit and loan growth to obtain the bank’s growth objectives by promoting the bank’s products and services.
• Oversee the quality of consumer and business products sales and servicing
• Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
• Oversee the quality of customer service and relationship management actions and decisions
• Consistently deliver exceptional customer experiences
• Assure safety and wellness standards are in place and practiced consistently and effectively
• Responsible for branch operations effectiveness by setting expectations for all branch associates
• Oversee adherence to the bank and regulatory policies and procedures
• Assure systems and facilities are maintained

JOB REQUIREMENTS:

• High school diploma or equivalence required, associate’s or bachelor’s degree in business, finance, accounting, or equivalent field preferred
• Previous experience in a financial institution or similar professional or retail services industry required
• Successful customer service and sales experience required
• Proven leadership capability in a prior position required
• Successful account/relationship management experience required
• Successful operations experience a plus