What are the responsibilities and job description for the IT Support Technician position at Verigent?
Job Title: IT Support Technician
Location: Bethel, CT
Position Type: 6-month contract-to-hire
Pay Range: $38-42/hr. (negotiable based on experience
Summary:
The IT Support Technician is responsible for providing hands-on technical support across desktop systems, networks, hardware, software, and Microsoft environments while delivering exceptional customer service to end users.
Responsibilities:
• Assist users via phone, email, in person, and remote support tools.
• Install, configure operating systems, applications, hardware, software and system settings following department standards.
• Diagnose root causes of technical issues and implementing long-term solutions to prevent reassurance.
• Participate in IT projects, training programs, and continuous improvement initiatives Provides excellent customer service to all levels of employees including customers, peers and on the phone and via email
• Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
• Responsible for Deskside Support, Software Distribution, Asset and Desktop management.
• Documenting processes both internal IT and external end user processes, lead end user requirements gathering.
• Interact with vendors and other 3rd party contractors to manage projects and secure products and services.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• And other duties as assigned.
Qualifications:
• Experience with VMWare desired
• Basic WAN, LAN, and WLAN troubleshooting skill strongly desired.
• Proactive approach to dealing with customers and technical issues
• Bachelor’s degree in Computer Science, Information Technology, or related preferred
• Must demonstrate excellent knowledge Microsoft technologies, Azure, Windows desktop and server operating systems, Office 365, and GPO’s
• Strong analytic and problem-solving skills.
• Ability to work equally well in a team environment as well as independently.
• Strong written and verbal communications skills.
• Positive customer service oriented attitude
• Excellent interpersonal and customer service skills
Salary : $38 - $42