AV Support Technician

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Responsibilities:

Setup/breakdown of conference spaces to meet the customers event needs

Perform preventative maintenance task to help maintain customer spaces

Perform support tasks in a timely and quality conscious manner

Provide field service support of networked devices

Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL

Understand and adhere to local safety standards for all site duties

Provide job site documentation and end user training as needed

Setup and troubleshoot various audio/video/presentation systems.

Travel to various job sites as required

Items to Consider:

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

Effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio, video and control

Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard

Minimum of a High School Diploma or equivalent

Must be flexible to work after hours and weekends when required

Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves:

Minimum of 1-2 years of audiovisual integration experience

Formal education in Electronics or related field

Intermediate PC troubleshooting knowledge