Provider Relations Manager

SUMMARY    

Responsibile for building and maintaining the provider network for a specific region and/or state. Maintenance of current network to include oversight of appropriate transportation types and volume of assigned trips for providers. 

 Key Performance Indicators

• Accountability: The acceptance of full responsibility for self and team members for results in the business unit. Displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals.
• Agility: The ability to respond rapidly to changes in the internal and external environment without losing momentum or vision.  Open to new ways of doing things and experiments with new methods. Works effectively in a dynamic environment.         
• Communication: Employee expresses ideas and provides information, in writing and verbally, in an effective manner that is thorough, clear, concise, and complete; conveys information to supervisors, peers, and customers in a timely manner; listens to and accepts feedback and suggestions from others.
• Problem Solving: Employee weighs and evaluates information, prioritizes tasks, assesses probable consequences and takes appropriate action; demonstrates the ability to make sound and timely decisions.
• Collaboration: Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results
• Business Acumen-The understanding of key business drivers for SET, Clients, and Providers regarding performance.  The ability to understand how all departments within the business function and how a business makes a profit.
• Negotiation Skills-Ability to reach an agreement which involves compromise and understanding that benefits both parties and is mutually agreeable. Works collaboratively to resolve conflict between all parties involved.

ESSENTIAL FUNCTIONS

• Recruit new Providers to SETI network via various methods to inclu face-to-face meetings, email and other marketing strategies
• Build and maintain relationships with new and existing Providers acting as a subject matter expert on building a successful Provider business
• Educate Providers on how to be a successful provider within SET network
• Work with Providers on their financials to help them maintain profitability
• Understand the claims process and be able to guide providers through the process when necessary 
• Negotiate with Providers to obtain fair contracted rates for both SET and Provider 
• Provide feedback to Providers on how to be more efficient with their fleet and trip routing
• Provide orientation, onboarding and training for new and existing NEMT Providers according to contract requirements
• Establish and maintain a positive working relationship with NEMT Providers 
• Coordinate NEMT Provider application, credentialing, and implementation
• Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements
• Work with Dispatcher Supervisor to ensure assigned appropriate trip volume according to demand and performance 
• Create reports to determine additional Provider needs for network and to determine how current network is performing 
• Travel required up to 50%
• Facilitate Provider town hall meetings 
• Other duties as assigned

 QUALIFICATIONS REQUIRED

• 3 years of supervisory/management experience, as well vendor/contract management experience.
• Must have excellent written and verbal communication skills 
• Must have strong analytical skills and pay attention to details with the ability to juggle multiple competing priorities in a demanding environment, with excellent time management skills
• Self motivated/self-starter, can take initiative, can work independently without supervision and can step in to support other department initiatives; Can work well under pressure
• Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics 
• Must be able to provide positive reinforcement to the team and encourage the team in a positive manner in all aspects. 
• Must have a high level of interpersonal skills to handle sensitive and confidential situations
• High level proficiency in Microsoft Word and Excel
• Ability to work in an ever-changing dynamic environment where priorities change 
• Must be flexible
• Professional appearance and positive attitude
• Must have clean driving record
• Military and/or EMS background is a plus
• Must pass a credit check  

MINIMUM REQUIRED EDUCATION (PREFERRED) 

• Bachelor's degree (B. A.) from four-year College or University or equivalent combination of education and experience.