What are the responsibilities and job description for the Help Desk Technician position at Verida Inc?
SUMMARY: Provides support to end-users on a variety of technology issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within this field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
ESSENTIAL FUNCTIONS:
- Provide desktop and application support to Verida employees.
- Manage the hardware setup of new machines – Laptops, Desktops, Printers, etc.
- Provide application support for users (Outlook, Office, Trapeze).
- Interact with employees to resolve helpdesk-type issues.
- 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.
- Assist with the inventory management of software and hardware.
- Promote responsible usage and care of corporate equipment.
QUALIFICATIONS REQUIRED
- Effective communicator.
- Ability to analyze, organize, prioritize, implement, and control business activities and transactions.
- Experience with desktop user support required, preferably in a help desk/customer service setting required.
- Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.
- A certifications preferred.
MINIMUM REQUIRED EDUCATION/TRAINING
- Associate degree or at least 2 years of experience in the field or in a related area.