What are the responsibilities and job description for the Service Engineer - Eltra position at Verder Scientific USA?
Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!
Verder Scientific Inc. is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 58 people, located in Newtown, PA, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices. Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2500 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.
- Provide technical support and troubleshooting for ELTRA instruments via phone, email, and on‑site visits, including in‑house diagnostics, repairs, and calibrations.
- Maintain and service VSUS laboratory units, conduct preventive maintenance per service agreements, and assist with commissioning new equipment at customer sites.
- Prepare and issue quotes for spare parts and service work while building and maintaining strong relationships with key accounts and end users.
- Ensure a clean, organized, and safe workspace at all times.
- Associate’s Degree in Electrical or Technical field preferred, or at least 3 years’ experience as a maintenance/service technician in a laboratory or industrial environment, with solid understanding of single‑ and three‑phase electrical systems.
- Proficient with diagnostic tools (multimeters, clamp meters, standard hand tools), able to read/interpret schematics and technical drawings, and possessing basic mechanical systems knowledge.
- Experience with CRM/ERP systems preferred, plus strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), with excellent written and verbal communication skills and strong attention to detail.
- Willingness to travel 35–50% (including overnight trips) and ability to stay organized and detail‑oriented in all responsibilities.
- Competitive salary and bonus incentives.
- Comprehensive benefits package including Life, Health, Dental, and Vision insurance (company-paid).
- 401(k) with up to 4% company match after one year of employment.
- Paid time off: 10 vacation days and 10 sick/personal days annually.
- Extensive hands-on training and ongoing professional development.
- Opportunity to work with cutting-edge technology and industry-leading customers.
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We are looking forward to receiving your application!
Verder Scientific Inc. - 11 Penns Trail - PA 18940 - Newtown, USA
Phone: 1 (267) 757-0351