IT Technical Lead – Customer Applications

IT Technical Lead - Customer Applications

Locations: Mississauga, Ontario | Colorado Springs, CO | Wilmington, DE

Employment Type: Permanent

Work Model: Hybrid (3 days onsite, 2 days remote)

The ideal candidate has deep technical expertise, strong architectural instincts, and the ability to lead cross-functional engineering teams while ensuring alignment with Agilent's IT standards, compliance requirements, and business objectives.

Key Responsibilities

Technical Leadership & Solution Architecture

• Architect and implement Agilent's next-generation entitlement and license management system for software and services.
• Lead the end-to-end implementation of the licensing solution, ensuring scalability, security, and operational efficiency.
• Gain and maintain deep expertise in Agilent's B2B software licensing models and monetization frameworks.
• Develop best practices and drive adoption of the Licensing platform across business units.
  
  

Cross-Functional Collaboration

• Partner with software product teams to define and optimize licensing and entitlement strategy for B2B post-sales monetization.
• Collaborate with enterprise architects to ensure platform alignment with IT strategic objectives.
• Work closely with business stakeholders to translate requirements into detailed technical designs and solution documents.
  
  

Platform Development & Integration

• Design and implement customer-facing applications integrating entitlement management with backend ERP and enterprise IT platforms.
• Drive operational optimizations and troubleshoot real-time platform challenges.
• Implement backend services using Node.js, Python, or TypeScript.
  
  

Cloud, Security & Compliance

• Develop solutions using key AWS services (API Gateway, IAM, storage, caching, etc.).
• Ensure platform compliance with data privacy and regulatory frameworks (PII, GDPR, CFR).
• Follow Agile SCRUM methodologies for iterative development.
  
  

Communication & Leadership

• Lead and mentor medium-to-large engineering teams.
• Prepare architectural documentation and present to global stakeholders.
• Work independently and manage multiple priorities with minimal supervision.
  
  

Required Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience).
• 8 years of experience with core computer science principles and enterprise-grade solution design.
• 2 years in a technical leadership role managing medium/large teams.
• Expertise in designing enterprise IT solutions (custom off-the-shelf).
• Strong experience integrating applications with backend ERP systems.
• Experience building customer-facing applications (B2B preferred).
• Hands-on skills in backend scripting languages:
• Node.js, TypeScript, or Python
• Strong cloud experience with AWS services, including access control, APIs, storage, and caching.
• Experience with compliance: PII, GDPR, CFR.
• Strong knowledge of Agile SCRUM development.
• Exceptional communication, documentation, and stakeholder engagement skills.
• Strong attention to detail, deadlines, and system performance optimization.

Preferred / Nice-to-Have

• Excellent storytelling and communication ability.
• Interest or experience in GenAI / Agentic AI tools.
  
  

Skills & Certifications

• B2B software licensing
• Monetization methods
• NodeJS or Python
• AWS services
• Agile SCRUM
  
  

Submission Template -

Full Name:

Highest Degree (Bachelor's in Computer Science / IT / Related Field) with University & Year of Completion:

Total IT Experience (Years):

Total Experience as a Technical Lead (Years):

Experience with B2B Software Licensing (Yes/No - Details):

Experience with Entitlement Management / Monetization Systems (Yes/No - Details):

Enterprise IT Solution Design Experience (Yes/No - Details):

Experience Integrating Applications with Backend ERP Systems (Yes/No - Specify ERP):

Experience Building Customer-Facing Applications (Yes/No - Details):

Hands-on Experience with Node.js / TypeScript (Yes/No - Years & Details):

Hands-on Experience with Python (Yes/No - Years & Details):

AWS Cloud Experience (Yes/No - Specify services used: API Gateway, IAM, S3, DynamoDB, Lambda, etc.):

Experience with Compliance Standards (PII / GDPR / CFR - Yes/No - Details):

Experience with Agile SCRUM (Yes/No - Details):

Experience with System Optimization / Performance Tuning (Yes/No - Examples):

Experience Collaborating with Enterprise Architects & Cross-Functional Teams (Yes/No - Details):

Experience Leading Medium/Large Engineering Teams (Yes/No - Team Size & Scope):

Industry Experience (Pharma / Biotech / Medical Devices / Technology / Manufacturing / SaaS / B2B):

Travel Availability (%):

Reason for Interest in This Role:

Reason for Relocation (if applicable):

Contact Number:

Email ID:

LinkedIn Profile:

Full Address (City, State, ZIP):

Notice Period (Weeks):

Current Work Authorization (Citizen / PR / Work Permit - Specify):

Expected Salary:

Are you able to relocate on your own expenses and work Hybrid (3 days onsite, 2 days remote):