Agency System Administrator

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.We’re growing fast and want you to be a part of it!We’re seeking a skilled and forward-thinking Agency Systems Administrator to lead the administration, optimization, and advancement of our Vertafore AMS360 platform and related technologies. This remote role serves as the bridge between operations, technology, and leadership – managing AMS360 as the agency’s operational backbone while driving automation, integration, and AI-readiness across Veracity’s technology stack.The ideal candidate combines a strong understanding of insurance operations with a strategic, solution-oriented mindset, ensuring our systems evolve alongside the needs of the business.Key ResponsibilitiesServe as the primary administrator for AMS360, managing configuration, maintenance, user permissions, and data integrityEvaluate, implement, and document AMS360 features, workflows, and automation enhancements to improve efficiency and reliabilityOversee integrations between AMS360 and related systems (InsurLink, Vertafore PL Rating, ImageRight, CRM platforms, and digital engagement tools), ensuring seamless data flow and timely resolution of issuesCollaborate with Product, IT, and AI teams to develop and maintain data-driven process improvements, enhance cross-system performance, and strengthen connectivity across the technology stackPartner with AI and Operations teams to identify and implement intelligent automation, data enrichment, and workflow optimization opportunitiesEstablish and maintain governance standards for data quality, configuration management, and API integrationsSupport the rollout, change management, and user adoption of new automation, AI capabilities, and system enhancementsProvide Tier 2–3 system support for AMS360 and related applications, troubleshooting issues and ensuring a high level of user satisfactionDevelop user guides, training resources, and conduct sessions to promote best practices, adoption, and consistent system useAct as a liaison between users, leadership, and technical teams to align system requirements and deliver continuous improvementDesign and maintain reports and dashboards that deliver operational insights, KPIs, and analytics to support data-informed decisionsIdentify and implement opportunities to automate reporting, improve visibility, and streamline performance trackingRequired to perform other duties as requested, directed, or assignedRequirements and QualificationsRequired3–5 years of experience administering AMS360 or a comparable agency management systemStrong understanding of insurance agency operations, workflows, and data structuresProficiency in system configuration, maintenance, and user managementAnalytical and troubleshooting skills with the ability to translate business needs into technical solutionsStrong documentation and communication skills, both technical and user-facingNaturally curious about how AI can simplify workflows and reduce manual effortPreferredExperience with API-based integrations, automation tools (Vertafore WorkSmart, Zapier, Power Automate), and cross-platform connectivityFamiliarity with Vertafore products such as InsurLink, ImageRight, and PL RatingWorking knowledge of Excel, Power BI, or similar data visualization toolsUnderstanding of information security and compliance frameworks related to agency dataPerksHealth, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work lifeWhy Veracity?Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:Engage in groundbreaking projects that are reshaping the insurance landscapeCollaborate with a group of dedicated, like-minded professionalsExperience a culture that prioritizes growth and developmentCompensation Range: $85k/yr - $110k/yrWe are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process.Powered by JazzHRYDcVmWcsFS

Salary : $85,000