Team Lead

• Set high standards and motivate the team to create a great customer experience
• Responsible for exceeding sales goals, building store traffic, converting customers, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships
• Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values
• Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards
• Assist with store operational duties including inventory, ordering, training, e-mailing and calling customers, and opening closing
• Act a liaison between store associates and store leadership to create a fun and collaborative work environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating a great customer experience, store associate engagement and shrink

• High School graduate or equivalent strongly preferred
• Prior retail experience strongly preferred; prior management experience strongly preferred
• Experience in specialty retail strongly preferred
• Experience with retail POS system a plus

• Dependable with open availability and flexible to work nights, weekends and holidays
• Strong desire and ability to serve customers and solve problems
• Ability to lead, motivate and promote a team environment
• Excellent interpersonal, written and verbal communication skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Must be polished, polite and professional
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment

• The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Constant walking and standing; frequent bending, stooping and reaching
  • Strong sensory skills such as good eyesight, good hearing, and dexterity
  • Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

• As a Team Leader - Keyholder, you support store leadership to achieve sales goals, working alongside store associates and providing daily direction, communication and training. You motivate the team to provide an amazing shopping experience. You build brand loyalty with every customer interaction. Above all, you are a brand ambassador, consistently modeling and upholding Vera Bradley’s core values. You are committed to making the world a brighter place through every touchpoint!

• You drive sales: You work with your team to exceed sales goals, drive store traffic, convert customers, execute community and customer outreach efforts and promote campaigns to drive brand awareness and build lasting customer relationships.
• You’re a people leader: You channel Vera Bradley’s core values to motivate and inspire your team.
• You’re passionate about Vera Bradley products: You are excited to suggest products to fit each customer’s unique needs and drive store results through add-on selling and customer outreach.
• You're a merchandising and operational innovator: You execute and innovate daily operational procedures, support the team in maintaining visual standards, and ensure the store is always an organized and inviting environment for the customer.
• You’ve got integrity: You are reliable, uphold Vera Bradley’s core values and adhere to company policies and procedures. 

• You’re a people person!
• You’re available to work evenings, weekends, and holidays to support store opening, closing and peak business needs.
• You’re at least 18 years of age.
• You have retail experience and/or prior management experience.

• The requirements listed in this job description are representative of the essential duties, responsibilities, knowledge, skills and/or abilities as well as the environmental and physical demands an individual must meet to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Constant walking and standing; frequent bending, stooping and reaching
• Strong sensory skills such as good eyesight, good hearing, and dexterity
• Ability to consistently lift 10-35 lbs.; Occasionally lift up to 55 lbs. with the ability to push or pull more than 55 lbs. 

Salary : $16 - $17