General Manager

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers.

Summary:
The General Manager functions as the primary strategic business leader of the property, with responsibility for all aspects of managing the operation of the overall business, including food and beverage, ticketing, guest experience, event innovation, financial performance, strategic revenue planning, and delivering a return on investment to key stakeholders. The GM oversees a staff of venue operations leadership, as well as closely collaborates cross-functionally with Sales, Marketing, Human Resources, Technology, Finance, etc. This role will be responsible for reviewing all food & beverage revenue and operational expenses on a consistent basis to ensure accuracy and profitability. This role is responsible for the overall management of security, operations, food & beverage, and customer “fan” journey within venues. The role will be tasked with monitoring and adjusting staffing levels, food and beverage offerings, pricing, and overall maintenance of the venues.

Responsibilities:

• Serve as the strategic and operational leader for the Venue, accountable for the overall performance, guest experience and financial results of the Venue.
• Ability to monitor and manage the P&L to achieve profitability. Manage scheduling, operational expenses, and F&B COGS to deliver day-over-day profitability.
• Collaborate with Marketing, Sales, Technology, and Food and Beverage teams to create innovative offerings that drive incremental revenue growth and profitability.
• Collaborate with IT, Dome Operators, and Content Operations to define a programming schedule that aligns with location-based business and aligns with foot traffic patterns seen in surrounding district, city, and region.
• Establish and maintain high customer service standards for staff, vendors, and guests.
• Work alongside our Finance department to understand daily tickets, food & beverage, and ancillary revenue streams (private events, catering, group sales, and partnership sales) to increase volume and maximize revenue.
• Responsible for ensuring that we are recruiting, hiring, and training of salaried and hourly employees with a focus on developing talent to grow within Cosm.
• Responsible for ensuring COSM pillars of service and culture standards are met, with a focus on an inclusive respectful work environment for all team members.
• Adheres to Cosm culture across all venues and is constantly developing and pushing initiatives to drive our culture forward.
• Assist in the development of best practices and learnings in operations, food & beverage, sales, consumer engagement, and associate training to assist in the development and growth of the Cosm brand.
• Oversee quality control throughout the Cosm experience, establishing goals for each department in partnership with division managers.
• Evaluate and advise on the impact of long-range planning and introduction of new programs and strategies.
• Enhance and/or develop, implement, and enforce policies and procedures that will improve the overall operation and effectiveness of Cosm.
• Understand and adhere to Alcoholic Beverage Commission regulations.
• Ensures that employees' performance is monitored and reviewed accordingly.
• Represent Cosm as required, including attendance at important functions, industry events, and public meetings. Work closely with Property Management, civic & governmental departments, and the community in a Cosm worthy fashion.
• Ability to engage, lead, and coach a diverse team across exempt and non-exempt team members.
• Day-to-day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling, Food Supply - local and national.
• Build on Cosm’s initial first two years into lasting growth to ensure sustainability for Cosm. Work alongside and across all departments to ensure success.

Experience:

• 15 years of experience in hospitality, entertainment or other high-volume food & beverage, with at least 5 years in a GM or similar role.
• Proven ability to manage a large scale, complex business ($15 Million or larger in annual revenue) with high volume food and beverage operations, ideally with a ticketed component.
• Experience in 365-day-per-year operations in hospitality, sports, entertainment, traditional attractions, ticketed museums, amusement parks, or family entertainment centers is a plus.
• A deep understanding of operational and food & beverage strategies with a proven track record of delivering profitability to the business.
• Strong background in catered sales and private events is required.
• Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions.
• The demonstrated ability to align Cosm internally around critical sales and marketing initiatives to enhance the guest experience.
• The vision to seek out new strategic partnerships and initiatives to boldly define and articulate the brand value proposition in the market.
• Significant experience building winning integrated food and beverage, sales, marketing, and operations teams and culture.
• Proven leadership experience in a sales environment, including coaching, mentoring, hiring, training, and performance management.
• Ability to spend late nights and weekends providing leadership and managing the Cosm business.

Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.