Service Technician Lead

At VENU , work feels like play — but with purpose.

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. 

If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU .

At VENU , we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:

Benefits Available to Qualifying Full-Time and Part-Time Employees:

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more!!

Grow your career with great benefits—and even better people!

Responsibilities

The Service Technician Lead oversees and leads a team of service technicians engaged in scheduled preventive repairs, with specialized knowledge of maintenance on amusement equipment across Theme Parks, Malls, and various Venues. The Service Technician Lead will leverage extensive experience in equipment maintenance and service, demonstrating mechanical aptitude, and managing outdoor operations in diverse weather conditions. 

• Performs maintenance and preventive services for our mobility, locker, amusement, and other allied equipment. 

• Provide leadership and guidance to a team of Service Technicians. 

• Oversee cash collection and deposits, ensuring adherence to financial protocols and reporting any discrepancies to higher management. 

• Manage and maintain comprehensive documentation, including maintenance inspection records, to ensure accuracy, compliance, and efficient record-keeping. 

• Lead troubleshooting efforts and collaborate with clients to address equipment issues, providing expert recommendations and maintaining positive client relationships. 

• Coordinate and oversee part orders as needed, ensuring adequate preparation of equipment, tools, and materials for service work. 

• Demonstrate proficiency in interpreting manuals and technical documentation, facilitating effective problem-solving and decision-making within the team. 

• Enforce company policies and procedures, ensuring team members’ adherence to established standards. 

• Performs other duties as assigned. 

• High school diploma or equivalent 

• 2-4 years' experience in equipment service or maintenance, with at least 1 year in a leadership role 

• Proficient in Microsoft Office products 

• Mechanically inclined and oriented with troubleshooting skills 

• Effective written and verbal communication skills 

• Ability to work outdoors in a variety of weather conditions  

• Exhibits a willingness to work a flexible schedule that includes weekends and holidays 

• Demonstrates a professional attitude in a fast-paced environment 

• Works independently with limited supervision 

• Travel may be required 

Salary : $22 - $25