What are the responsibilities and job description for the Technical Support Analyst position at Ventures Unlimited Inc?
Job Title: Technical Support Analyst 2
Location: Richmond, VA 23233 (100% Onsite)
Duration: Funded for 400 hours with a strong possibility of extension (extension is not guaranteed)
Interview: Virtual/In-Person (Client's discretion)
Job Summary
The Client is seeking a Technical Support Analyst to provide hands-on technical support for end users by installing, configuring, maintaining, and troubleshooting IT hardware, software, and network-related issues. This role serves as the primary point of contact for technical assistance, ensuring systems remain operational and users receive timely support.
Key Responsibilities
- Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
- Configure operating systems, software applications, and user accounts.
- Image and prepare devices following organizational standards and security policies.
- Assist with the installation of networking equipment, including routers, switches, access points, and cabling.
- Respond to help desk tickets, phone calls, and onsite technical support requests.
- Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
- Provide Level 1 and Level 2 technical support while escalating complex issues when required.
- Support Microsoft Office, email systems, and other business productivity applications.
- Document support activities and maintain accurate service records.
Required Skills
- Experience providing desktop and technical support in an enterprise environment.
- Knowledge of Windows operating systems, hardware installation, and software configuration.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Experience with device imaging and deployment tools.
- Familiarity with help desk ticketing systems and IT service management (ITSM) processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to prioritize multiple tasks and work effectively both independently and within a team.
- Ability to lift and move IT equipment such as computers, monitors, and networking devices when needed.
- Experience with Helpspot as a ticketing system.