What are the responsibilities and job description for the Information Technology Services Specialist position at Ventures Unlimited Inc?
Hiring: IT Service Desk Technician | Hybrid | Atlanta, GA | W2 Only
We're looking for an experienced IT Service Desk Technician for a long-term Hybrid opportunity in Atlanta, GA.
Location: Atlanta, GA (Hybrid – Local Candidates Only)
Employment Type: W2 Only
Key Responsibilities
- Provide Tier 1 & Tier 2 Help Desk / Service Desk support to end users.
- Troubleshoot hardware, software, Windows 11, Microsoft 365, network connectivity, printers, VPN, and mobile device issues.
- Manage incidents, service requests, and documentation using ServiceNow.
- Support Active Directory, Microsoft Entra ID (Azure AD), MFA, and user account management.
- Configure and deploy Windows devices using Microsoft Intune and Windows Autopilot.
- Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
- Perform endpoint deployment, imaging, hardware asset management, and lifecycle support.
- Collaborate with Infrastructure, Cybersecurity, and Application teams on IT projects and issue resolution.
Required Qualifications
- 2 years of Help Desk or Service Desk experience.
- Experience supporting Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Active Directory, Microsoft Entra ID (Azure AD), and ServiceNow.
- Strong troubleshooting, customer service, communication, and documentation skills.
- Experience with VPNs, printers, endpoint devices, Microsoft Intune, Windows Autopilot, and ITIL-based support processes is highly preferred.