Director of Operations

POSITION SUMMARY

The Director of Operations is responsible for overseeing and optimizing all aspects of trucking operations across multiple regions and accounts. This role ensures strategic alignment with company goals, operational profitability, driver satisfaction, and customer service excellence. The Director leads a team of Senior and Regional Operations Managers, drives continuous improvement initiatives, and collaborates cross-functionally to support growth, compliance, and safety.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Lead, mentor, and develop a team of Operations Managers and frontline leaders to achieve performance goals in driver management, cost control, and service delivery
• Translate executive-level directives into operational strategies and execution plans. Ensure consistency, accountability, and alignment across all operational teams and customer accounts
• Monitor and improve fleet productivity, trailer pool utilization, cost-per-mile, and account-level profitability (P&L). Identify and address underperforming areas
• Build and maintain strong relationships with key customers. Participate in performance reviews, resolve escalated service issues, and support strategic account growth
• Champion a safety-first culture. Ensure compliance with DOT, FMCSA, and HOS regulations. Partner with internal safety teams to manage audits, incidents, and corrective actions
• Work closely with Recruiting, Planning, Sales, and Customer Service to support new account launches, driver onboarding, and service recovery efforts
• Analyze operational KPIs and dashboards to drive improvements in driver retention, safety, utilization, and cost efficiency
• Assist executive leadership with budgeting, staffing forecasts, hiring strategies, and long-term process improvement initiatives

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

• Provide executive-level reporting and insights on operational performance and strategic initiatives
• Represent the operations team in cross-departmental meetings and leadership forums
• Lead change management efforts related to technology, process upgrades, and organizational restructuring
• Ensure operational readiness for seasonal volume shifts, regulatory changes, and customer expansions
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Encourage constructive dialogue for the team, even during periods of change or challenge
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
• Perform additional duties as assigned

REQUIRED EDUCATION / EXPERIENCE

• Bachelor’s degree in Logistics, Transportation, Supply Chain, or Business Administration
• 7 years of experience in Transportation or Logistics Operations
• 3 years of experience managing frontline managers or leading multi-team operations
• Proven success in fleet operations, driver performance management, and customer service delivery

PREFERRED EDUCATION / EXPERIENCE

• Master’s degree in Logistics, Transportation, Supply Chain, or Business Administration
• Experience in dedicated truckload or contract freight operations
• Familiarity with TMW Suite, ELD systems, and Microsoft Office Suite
• Experience in budgeting, strategic planning, and cross-functional leadership

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Strong leadership and coaching skills for developing high-performing teams
• Ability to manage performance across multiple teams, regions, and customer accounts
• Deep operational understanding of DOT regulations, HOS compliance, fleet productivity, and customer service metrics
• Skilled in conflict resolution and root cause analysis, and service recovery
• Excellent written and verbal communication skills
• Analytical skills to interpret KPIs and operational data for strategic decision-making

PREFERRED SKILLS

• Experience with Lean, Six Sigma, or other continuous improvement methodologies
• Ability to lead change management and technology adoption initiatives
• Strong customer-facing communication and negotiation skills
• Bilingual (English/Spanish) is a plus

PHYSICAL DEMANDS

• Ability to work in a fast-paced office and field environment
• Occasional travel to terminals, customer sites, and regional offices
• Must be able to sit, stand, and walk for extended periods
• On-call and/or after-hours availability may be required

WORK ENVIRONMENT

• Fast-paced, high-volume office environment with frequent communication needs

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.