ACCOUNTS RECEIVABLE SUPERVISOR

Position Summary

Ventura Holdings Group is seeking an experienced, highly organized, and results-driven Accounts Receivable Supervisor to oversee the daily operations of the Accounts Receivable department across its portfolio of businesses.

The ideal candidate will be responsible for supervising the AR team, ensuring accurate billing and collections, managing customer chargebacks and disputes, overseeing customer credit limits and credit exposure, maintaining customer account integrity, and implementing effective credit and collection procedures.

This position requires strong leadership, analytical capabilities, attention to detail, and the ability to work effectively with multiple business units in a fast-paced environment.

The Accounts Receivable Supervisor will play a critical role in optimizing cash flow, minimizing past-due balances, reducing chargeback losses, controlling credit risk, and maintaining strong customer relationships.

Key ResponsibilitiesAccounts Receivable Operations

• Supervise daily Accounts Receivable operations, including invoicing, collections, cash application, payment processing, and account reconciliations.
• Ensure accurate and timely posting of customer payments, credit memos, adjustments, and account transactions.
• Monitor AR aging reports and proactively address past-due balances.
• Identify and resolve billing discrepancies, unapplied payments, outstanding credits, and customer account issues.
• Oversee month-end AR closing procedures and reconciliation of the AR subledger to the general ledger.
• Maintain accurate customer account records across multiple business entities.

Customer Chargebacks & Dispute Management

• Oversee the identification, investigation, resolution, and recovery of customer chargebacks, payment disputes, deductions, and short payments.
• Review chargeback claims to determine their validity and identify root causes.
• Coordinate with Sales, Operations, Customer Service, and other departments to obtain supporting documentation and resolve disputes.
• Prepare and submit chargeback responses, rebuttals, and supporting documentation within required deadlines.
• Track chargeback activity, disputed balances, recovery rates, and financial exposure.
• Ensure timely resolution of unauthorized deductions and disputed invoices.
• Identify recurring chargeback trends and implement corrective actions to reduce future losses.
• Maintain accurate records of chargebacks, dispute resolutions, credits issued, and amounts recovered.
• Escalate high-value or recurring chargebacks to management when necessary.

Credit Limit Management & Credit Risk Control

• Oversee the establishment, monitoring, and maintenance of customer credit limits and payment terms.
• Review customer credit applications, payment histories, aging balances, and available financial information to assess creditworthiness.
• Recommend new credit limits and increases or reductions to existing limits based on company policies and delegated approval authority.
• Monitor customer credit utilization and identify accounts approaching or exceeding approved limits.
• Review customers with deteriorating payment performance and recommend appropriate credit restrictions.
• Coordinate with Sales and Operations regarding customer credit holds, account releases, and credit limit exceptions.
• Ensure customer orders comply with approved credit limits and payment terms.
• Perform periodic credit reviews of existing customers and recommend adjustments based on payment behavior and risk exposure.
• Maintain proper documentation and approval records for all credit limit changes.
• Ensure adherence to established credit policies and internal controls while supporting responsible sales growth.

Collections Management

• Develop and execute effective collection strategies to reduce delinquent accounts and improve cash flow.
• Establish collection priorities based on account aging, outstanding balances, customer payment history, and credit exposure.
• Personally manage escalated, high-risk, or high-balance customer accounts when necessary.
• Work closely with Sales, branch management, and Operations to resolve payment issues.
• Negotiate payment arrangements within established company guidelines.
• Monitor accounts with balances exceeding 30, 60, and 90 days past due.
• Recommend accounts for credit holds, write-offs, or external collection efforts as appropriate.
• Maintain professional customer relationships while enforcing established payment terms.

Team Leadership & Supervision

• Supervise, train, mentor, and evaluate Accounts Receivable and Collections personnel.
• Assign daily responsibilities and monitor departmental performance.
• Establish measurable collection, chargeback resolution, and credit management objectives.
• Ensure consistent application of credit and collection policies.
• Provide coaching to improve employee productivity, accuracy, and customer communication.
• Promote accountability, teamwork, and continuous improvement.

Reporting & Financial Analysis

• Prepare and review weekly and monthly Accounts Receivable aging reports.
• Monitor Days Sales Outstanding (DSO), collection performance, and overdue balances.
• Prepare reports on customer chargebacks, disputed amounts, recoveries, and outstanding deductions.
• Analyze customer credit utilization, over-limit accounts, and credit risk exposure.
• Prepare cash collection forecasts and identify potential cash flow risks.
• Report significant delinquent accounts, chargeback trends, and credit concerns to management.
• Provide recommendations to improve receivables performance and reduce financial exposure.
• Support financial audits and provide required documentation.

Process Improvement & Internal Controls

• Develop and maintain standardized AR, collections, chargeback, and credit management procedures.
• Identify opportunities to streamline billing, collections, payment application, and dispute resolution.
• Ensure compliance with company policies, accounting standards, and applicable regulations.
• Maintain appropriate segregation of duties and authorization controls over credit limit changes, credit memos, and write-offs.
• Collaborate with Accounting, Finance, Sales, and Operations to improve workflows.
• Support ERP system improvements and reporting accuracy across multiple business entities.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent relevant experience considered.
• Minimum 5 years of progressive Accounts Receivable experience.
• Minimum 2 years of supervisory or team leadership experience.
• Strong experience in B2B collections, customer account reconciliation, and credit management.
• Demonstrated experience handling customer chargebacks, disputed invoices, deductions, and short payments.
• Experience reviewing customer creditworthiness, monitoring credit exposure, and managing credit limits.
• Strong knowledge of AR aging reports, collections performance metrics, and credit control procedures.
• Advanced Microsoft Excel proficiency, including PivotTables and VLOOKUP/XLOOKUP.
• Experience with ERP or accounting systems.
• Excellent analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and meet deadlines.
• High level of integrity, accountability, and attention to detail.

Preferred Qualifications

• Experience in building materials, lumber, hardware, wholesale distribution, or construction-related industries.
• Experience managing contractor accounts, commercial credit terms, and high-volume B2B receivables.
• Knowledge of construction payment practices, lien waivers, and credit documentation.
• Experience managing customer chargebacks, deductions, and dispute recovery processes.
• Experience supporting multiple business entities or locations.
• Demonstrated success reducing DSO, improving collections, and minimizing credit losses.
• Bilingual English/Spanish preferred.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Reduction in overdue receivables, particularly balances over 60 and 90 days.
• Improvement in Days Sales Outstanding (DSO).
• Achievement of monthly collection targets.
• Timely and accurate cash application.
• Chargeback resolution time and recovery rate.
• Reduction in unresolved customer deductions and disputed balances.
• Compliance with customer credit limits and credit approval policies.
• Timely review of over-limit and high-risk customer accounts.
• Reduction in bad debt exposure and preventable credit losses.
• Accurate and timely month-end closing.
• Improved team productivity and accountability.

Core Competencies

• Accounts Receivable leadership
• Commercial collections
• Customer chargeback and dispute resolution
• Credit limit administration and risk assessment
• Financial analysis and reporting
• Customer relationship management
• Process improvement and internal controls
• Cross-functional collaboration
• Results orientation and accountability

About Ventura Holdings Group

Ventura Holdings Group is a diversified organization with business interests across multiple industries, including building materials, hardware, distribution, e-commerce, and other commercial operations.

We are seeking a dedicated professional who can strengthen our Accounts Receivable function, support continued business growth, and contribute to the financial performance of our organization.

Ventura Holdings Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants in accordance with applicable laws.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $51,255 - $70,175