Accounts Receivable Manager

POSITION SUMMARY

The Accounts Receivable Manager will lead and develop the AR team while partnering closely with Finance, Sales, Operations, and other departments to improve cash flow, resolve customer account issues, strengthen processes, and support the organization's continued growth.

This is an opportunity for an experienced AR professional who is comfortable taking ownership of the function, managing a team, analyzing financial data, and identifying opportunities to improve efficiency and cash performance.

KEY RESPONSIBILITIES

• Oversee the day-to-day operations of the company's Accounts Receivable function, including billing, invoicing, cash application, collections, and account reconciliation.
• Lead, supervise, train, and develop the Accounts Receivable team.
• Assign workloads, monitor team performance, establish and track KPIs, and conduct performance evaluations.
• Manage the overall AR aging portfolio and lead collection efforts to resolve past-due customer balances.
• Monitor collection activity and proactively address issues that may impact cash flow.
• Review customer credit terms and credit limits in collaboration with Finance and Sales leadership.
• Analyze and report on AR aging, Days Sales Outstanding (DSO), collection effectiveness, and other key performance metrics.
• Investigate and resolve billing discrepancies, payment issues, and customer account disputes while partnering with Sales and Operations as needed.
• Oversee the accurate and timely application and reconciliation of customer payments, including checks, ACH, and wire transfers.
• Reconcile the accounts receivable subledger to the general ledger and research and resolve discrepancies.
• Manage bad debt reserves and customer account write-offs in accordance with company policies and internal controls.
• Ensure invoices are issued accurately and timely in accordance with customer agreements and established company procedures.
• Partner with Finance leadership on cash flow forecasting and expected collections.
• Identify opportunities to improve AR processes, systems, controls, automation, and overall department efficiency.
• Support month-end and year-end closing activities by providing AR-related reporting, accruals, reconciliations, and documentation.
• Maintain accurate AR policies and procedures and ensure compliance with established internal controls.
• Lead or participate in AR transformation and process improvement initiatives designed to improve efficiency, cash performance, and scalability.
• Serve as a Finance representative on cross-functional projects, helping ensure accurate data flow and financial alignment across departments.
• Provide documentation and support for internal and external audits.
• Perform other related duties and special projects as assigned.

Qualifications

Required:

• Bachelor's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and professional experience.
• Minimum of 5 years of progressive Accounts Receivable experience, including management or supervisory responsibility.
• Strong knowledge of accounts receivable, collections, credit management, billing, cash application, reconciliations, and internal controls.
• Experience working with ERP or accounting systems such as NetSuite, Sage, QuickBooks, or comparable platforms.
• Strong Microsoft Office skills, particularly Excel.
• Demonstrated ability to analyze financial information, identify discrepancies, and resolve complex account issues.
• Strong organizational and problem-solving skills with excellent attention to detail.
• Effective communication and interpersonal skills with the ability to work collaboratively across departments.
• Proven ability to lead, coach, and develop an accounting/AR team.
• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines.

Preferred:

• Experience within transportation, logistics, industrial services, waste management, or another service-oriented environment.
• Experience managing AR for multiple entities, locations, or business units.
• Experience with AR process improvement, automation, or system implementations.
• Bilingual English/Spanish skills.