Resident Services Coordinator

The Resident Services Coordinator (Community Support) assists the Director of Support Services in providing day-to-day, non-emergency assistance and convenience-based services to residents. This role maintains a visible and approachable presence throughout the community while supporting resident needs, assisting with routine requests, and contributing to the overall upkeep of shared spaces through observation, reporting, and coordination.

About the Community:

We are an innovative new town that sets a completely new standard for sustainable, responsible growth. Our community combines the best of America’s great hometown traditions with all the conveniences of today and tomorrow. From the largest solar-plus-storage system operating in the U.S. today, the expansive public green spaces and trails to the gigabyte of fiber-optic connectivity standard to every home and free Wi-Fi everywhere you may roam, it is a place where families can benefit from the most advanced technologies, then walk out their doors to reconnect with nature and neighbors. We have a very robust Lifestyle program, hosting numerous lifestyle events annually.

RESPONSIBILITIES

• Provide non-emergency, convenience-based assistance to residents, supporting everyday needs in a professional, responsive, and service-oriented manner

• Maintain a consistent, visible presence throughout the community, engaging with residents and supporting a positive and approachable environment

• Assist with routine service requests such as basic vehicle support (e.g., jump starts using approved equipment), package placement, and other general assistance within role scope

• Support community upkeep by observing and reporting maintenance needs, debris, or infrastructure concerns, and communicating with appropriate teams for follow-up

• Monitor shared spaces, trails, and amenities for general conditions and report any concerns related to cleanliness, functionality, or appearance

• Assist with the organization and readiness of department vehicles and equipment, including maintaining supply levels and reporting replenishment needs

• Accurately document service requests, observations, and daily activities in accordance with department processes

• Communicate effectively with Supervisors, team members, and other departments to support coordination and timely resolution of needs

REQUIREMENTS

Qualifications & Experience:

• High school diploma or equivalent

• Must be at least 18 years old

• Effective communication skills, equipped to deal with all levels of personnel and general public in a professional and effective manner

• Possession of a current Driver’s License with no major offenses

• Intermediate computer and mobile device skills

• Excellent customer service while remaining courteous at all times

• Ability to handle crisis situations calmly and efficiently

• Comfortable working in various environments

• Flexibility to work days, nights, and weekends in rotating shifts

• Must pass a pre-employment drug screen and background check

Skills & Competencies:

• Service Orientation - Demonstrates a friendly, responsive, and resident-focused approach in all interactions

• Communication Skills - Communicates clearly and professionally with residents, team members, and leadership

• Responsibility & Reliability - Follows through on assigned tasks, maintains consistency, and supports team operations

• Attention to Detail - Accurately observes, documents, and communicates service needs and conditions

• Operational Awareness - Maintains awareness of surroundings, community conditions, and resident needs

• Adaptability - Adjusts to changing priorities and supports a variety of service requests

• Professional Presence - Maintains a visible, approachable, and professional demeanor within the community

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include:

• Lifting: Ability to climb, reach, bend, stoop, kneel, lift, and carry up to 50 lbs.

• Mobility: Ability to walk the grounds long distances in various weather conditions

• Working conditions: Capability to sit or stand for extended periods during meetings or events.

• Personal protective gear: Use of appropriate personal protective equipment (PPE) may be required depending on tasks, such as gloves, safety glasses, or high-visibility apparel.

• Manual Dexterity: Skills in using technology, including computers and mobile devices.

• Driving: Ability to operate a vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require a reasonable accommodation to perform the job duties described in the job description, discuss it with your manager.

WHAT WE OFFER:

• Expected starting salary is $16 per hour.
• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!