What are the responsibilities and job description for the Community Manager position at Venterra Realty?
Description
Job Title: Community Manager
Reports to: Regional Manager or Senior Regional Manager
Location: Highpark
Company Overview
Venterra Realty is a growing developer, owner, and operator of multifamily apartments with approximately 90 mixed-use and multifamily communities across 21 major US cities. Over 42,000 people and more than 18,000 pets call Venterra "home"! We are committed to improving the lives of our residents by delivering an industry-leading customer experience. Through the exceptional commitment and dedication of our approximately 900 team members, we’ve enjoyed tremendous growth and financial success over our 23-year history.
We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year! In 2024 alone, Great Place to Work’s annual employee survey led to various workplace recognitions including being named one of the 2024 FORTUNE© Best Medium Workplaces , ranking #1 in our size category on the 2024 Best Workplaces in Real Estate list, and being celebrated as one of People Magazine's 2024 PEOPLE® Companies that Care . Anonymous Venterra Glassdoor reviews have also resulted in our becoming a five-time Glassdoor Best Places to Work winner.
Explore our communities at VenterraLiving.com , and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.”
THE OPPORTUNITY
The Community Manager is responsible for overseeing all aspects of property operations, including financial performance, leasing, resident satisfaction, and team leadership. This role ensures the community meets occupancy and revenue goals while maintaining high customer service standards. The Community Manager also leads and develops on-site staff and ensures compliance with company policies and industry regulations.
Key Job Responsibilities
Job Title: Community Manager
Reports to: Regional Manager or Senior Regional Manager
Location: Highpark
Company Overview
Venterra Realty is a growing developer, owner, and operator of multifamily apartments with approximately 90 mixed-use and multifamily communities across 21 major US cities. Over 42,000 people and more than 18,000 pets call Venterra "home"! We are committed to improving the lives of our residents by delivering an industry-leading customer experience. Through the exceptional commitment and dedication of our approximately 900 team members, we’ve enjoyed tremendous growth and financial success over our 23-year history.
We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year! In 2024 alone, Great Place to Work’s annual employee survey led to various workplace recognitions including being named one of the 2024 FORTUNE© Best Medium Workplaces , ranking #1 in our size category on the 2024 Best Workplaces in Real Estate list, and being celebrated as one of People Magazine's 2024 PEOPLE® Companies that Care . Anonymous Venterra Glassdoor reviews have also resulted in our becoming a five-time Glassdoor Best Places to Work winner.
Explore our communities at VenterraLiving.com , and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.”
THE OPPORTUNITY
The Community Manager is responsible for overseeing all aspects of property operations, including financial performance, leasing, resident satisfaction, and team leadership. This role ensures the community meets occupancy and revenue goals while maintaining high customer service standards. The Community Manager also leads and develops on-site staff and ensures compliance with company policies and industry regulations.
Key Job Responsibilities
- Oversee all property operations, ensuring financial performance, occupancy, and compliance with company policies and regulations.
- Lead, train, and manage on-site staff, providing coaching, performance management, and development opportunities.
- Maintain resident satisfaction through quality service, effective communication, and proactive retention efforts.
- Assist in preparing annual budgets and income projections, manage revenue collection, expenses, and financial reporting to maximize Net Operating Income.
- Conduct regular and consistent property inspections, ensuring safety compliance, and addressing maintenance needs in partnership with the Maintenance Manager.
- Report property liability claims, worker’s compensation claims, and property loss claims.
- Minimum of three years of proven success in multifamily with leadership responsibilities.
- Strong financial acumen and experience managing budgets.
- Excellent problem-solving and conflict-resolution skills.
- In-depth knowledge of Fair Housing laws and compliance requirements.
- Highschool diploma or equivalent required
- Some college preferred
- Competitive Base Salary and performance bonus.
- A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
- Educational Assistance / Reimbursement to support your drive to learn.
- 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
- Access to thousands of employee discounts with BenefitHub .