DIRECT HIRE***General Manager

The General Manager position is responsible for day to day operations, leads the DSM departments: Human Resources/Accounting; Building Grounds and Vehicles; Funeral Directors/Arrangers; Removal Staff (day and night)/ EDRS Department, Staff Associates; Preparation Room Staff; Night Staff. Hold self and all direct staff to accountable for competing all company assigned assignments, including compliance (OSHA, FTC, Harassment prevention. Oversees all Team Members participating in services ensuring that each staff understands their role and is professionally representing the Duggan’s way. 

Leads all labor-management components for the location’s staff i.e. scheduling, labor margins, overtime, timecards/blue sheets.

Maintains excellent customer service standards, works and directs managers, supervisors in all departments, being a company ambassador to the community and team member development that creates, supports, and sustains a high performance, innovative, and family oriented culture. A General Manager interacts directly with clients families, handling all aspects of the service and ensuring the client family receives an excellent customer service experience.

Promote, build community relationships.

Ensure each family is presented with all service and merchandise options; hold weekly staff huddles/updates; quarterly full staff meetings.

Contributes to the overall efficiency by maintaining open and effective communication and maintaining accurate and timely client files, adhere to payment policies;

Maintains customer service standards; leads facility management to include working with building and grounds staff ensuring the vehicles, building and grounds, I.e. landscaping, painting, and parking lot adequately maintained  and facilities look clean and maintained. 

Leads and oversees and work with staff to manage all financial components, including vendor relationships, accounts payable and receivable, labor management, and oversee balanced staff schedule and vacations. 

Key Responsibilities

    •    Staff Leadership: Recruits, trains, and manages licensed funeral directors and funeral arrangers, preparation room staff, building, vehicles staff, funeral services, evening staff, and staff associates/EDRS personnel.  

    •    Financial Management: Oversees the location's Profit & Loss (P&L), monitors annual budgets, and works with President annually to determine pricing for services and merchandise.  

    •    Operations & Compliance: Ensures all services run on schedule and that the business remains fully compliant with state and federal regulations (e.g., permits, death certificates, and FTC rules). 

Qualifications & Requirements

    •    Education: Bachelor's degree or above;

.  hospitality, hotel management, business degree.

    •    Experience: A minimum of 4 to 9 years of combined hospitality experience and business management. 

DESCRIPTION:

    •    Oversees 1 funeral home and 2 branch offices – Duggan’s Serra, Sullivan’s, Burlingame and coordinates with DSM

    •    Works with all department manager/supervisors to coordinate services and other needs of departments

    •    High managerial skills, kindness in customer service, sincere hospitality and flawless event planning leadership. 

    •    Must work well under stress, get things done

    •    Learn the business before making big changes

    •    Positive attitude with families, staff, clergy and the community we serve.

    •    Works under the President coordinating and getting things done

    •    Some public relations attending  some community and church events.

    •    Local person/a plus if born and raised or at least grew up in SF Bay Area – preferably SF and SM roots

    •    Compassionate and kind with families and staff but firm when there are needs or issues to be addressed. Supports teamwork and staff working together to get things done and always striving to please the families we serve.

    •    Detailed oriented

    •    Hardworking, long-term goals 

    •    Proactive in getting work done and works well with others

Maintains and coordinates daily operations of Duggan’s Serra Mortuary.

Interprets company policy and implements new policies as directed by the President. Set example and consistently encourage staff to follow current policies which includes but is not limited to enforcement of company rules of time cards, pre-payments, envelope usage, and involvement to obtain payment of past due accounts, prevent over-spending, instructing all staff to consciously follow company rules.  Take steps to rectify non-compliance of company policy and rules as needed. 

Oversees daily cost consciousness and budget of all departments. 

Oversees the At-Need funeral directors’ daily assignments and At-Need funeral directors’, embalmers, and drivers’ work schedules.  Assigns directors to families for arrangement conferences on a daily basis.

Coordinates & conducts monthly directors meetings, reviews agenda with President prior to meeting for input and direction.  Prepares minutes and distributes.

Oversees department manager of Prep Room, EDRS, Staff Associates, Building, Grounds & Vehicles; Evening Staff, regularly meets to maintain communication and needs of departments.

Order caskets & cremation containers for At-Need inventory on a daily basis.

Attends/directs funeral services, makes funeral arrangements as needed or requested.

Analyzes and resolves work problems, or assists employees in solving work problems.

Confers with other supervisors and managers to coordinate activities of individual departments.

Maintains time and production records.

Suggests plans to motivate employees to achieve work goals. Oversees 1 funeral home and 2 branch offices  

    •    Works with all department manager/supervisors to coordinate services and other needs of departments

    •    High managerial skills, kindness in customer service, sincere hospitality and flawless event planning leadership. 

    •    Must work well under stress, get things done

    •    Learn the business before making big changes

    •    Positive attitude with families, staff, clergy and the community we serve.

    •    Works under the President coordinating and getting things done

    •    Some public relations attending  some community and church events.

    •    Local person/a plus if born and raised or at least grew up in SF Bay Area – preferably SF and SM roots

    •    Compassionate and kind with families and staff but firm when there are needs or issues to be addressed. Supports teamwork and staff working together to get things done and always striving to please the families we serve.

    •    Detailed oriented

    •    Hardworking, long-term goals 

    •    Proactive in getting work done and works well with others

The General Manager’s Position is a Full-time position

Monday- Friday (some Saturdays and Sundays if needed.) 8:30am - 6:00pm

Valid state issued funeral director license a plus but not required;

Demonstrates business/management , customer service and good managerial skills with staff; willingness to learn all aspects of funeral services;

BENEFITS:

Health Benefits: Health, Vision, Dental, 401K 7% Annual Salary contribution; company paid life insurance; Vacation, Holidays and Sick Days.