What are the responsibilities and job description for the SPECIALIST - VENETIAN REWARDS position at Venetian Meetings?
Position Overview
The primary responsibility of the Specialist - Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
Must be able to:
The primary responsibility of the Specialist - Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail.
- Handle guest challenges according to company policies.
- Assist guests with making and/or revising hotel reservations.
- Evaluate guest play and issue comps appropriately.
- Assist Venetian Rewards, casino hosts, VIP, and Hotel Operations with information regarding casino guests.
- Link Venetian Rewards accounts to Hotel reservations so that Status points can be earned during the guest’s visit.
- Merge accounts; set-up and re-set account PINs.
- Upgrade/downgrade accounts and log changes accordingly.
- Adjust point’s once proper verification & research has been completed while coordinating with slot dept.
- Print Win/Loss statement for guests.
- Ensure all counters and the office area are neat and clean and organized at all times.
- Read and respond to emails throughout the shift and Answer phone calls.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM) and any other certification or license, as required by law or policy.
- 2 years of experience in a front-of-line position or related role.
- Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Must be able to:
- Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.