South Coast Plaza Store Manager

Store Manager for Venchi Chocolate and Gelato!

About Us

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Our Mission

We are looking for a highly motivated and experienced Store Manager to join our team based in the Costa Mesa area!

Our Retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the Retail world.

Our Values

• Taste – We excel in what we do and we like it!
• Truth – We are authentic!
• Ingenuity – We innovate!
• Togetherness – We work together!
  
  

Key Responsibilities

• Lead your team in achieving business goals (sales, productivity, COGS, etc.) while supporting employee growth through ongoing training, guidance, and motivation.
• Consistently provide outstanding customer service via effective sales strategies.
• Ensure the successful execution of the Venchi Service Model.
• Effectively communicate to ensure all employees have the resources needed to be successful.
• Monitor store KPIs and performance, manage store calendar (shifts, orders, forecast and inventory management) to reach company goals.
• Execute visual merchandising guidelines and layouts.
• Maintain the highest level of food and health compliance within the store.
  
  

The Ideal Candidate

• Minimum 2 years of managing team in a retail environment
• Minimum of High School or GED.
• Ability to utilize MS Office Suite Programs.
• Food & beverage or retail experience required, both preferred.
• Successfully lead the store team in day-to-day operations, while sharing your passion for our brand.
• Result-oriented with ability to effectively multitask in a rapid work environment, by meeting all deadlines.
• Problem solving and decision-making mindset combined with ability to manage both independent and within a team.
• Strong interpersonal and organizational skills with the ability to manage a diverse team
• Fosters a work environment of growth and development
• Fluent in English, bilingual is a plus
• Positive and flexible…and obviously a chocolate and gelato lover!
  
  

Benefits

• Health Insurance – premium covered by company 100%
• Dental Insurance – premium covered by company 100%
• Vision Insurance
• 401(k) Plan with up to 4% Company Matching
• Annual manager bonus (up to 30% of your base salary)
• Paid Time Off (PTO)
• Paid Parental Leave (up to 13 weeks)
• Flexible Spending Account (FSA)
• Commuter Benefits
• Wellness Program (Wellhub)
• Peloton discount on equipment and membership.
• Employee Discount on Venchi products