Technical Services Manager (Engineering Manager)

Primary Purpose:

The Technical Services Manager for Residential Products is executing and optimizing technical services at the factory level, ensuring daily operational excellence, compliance with global and divisional standards, and continuous improvement in technical efficiency, safety, and quality. This role acts as the on-site technical expert, supporting the deployment of new technologies, processes, and standards, and driving local technical adherence and improvement. This position reports directly to the Director, US Residential Manufacturing & Operations.

Primary Responsibilities:

• Implement all global and divisional technical standards, procedures, and documentation in daily operations.
• Document, maintain, and optimize local technical workflows, ensuring alignment with global/divisional standards.
• Monitor daily technical performance (efficiency, compliance, safety, quality) and lead immediate response to deviations from standards.
• Manages and develops the technical service team, ensuring the right competencies and effective people processes.
• Responsible for leading automation, maintenance, process, and digitalization initiatives for the residential production area.
• Participate in the deployment and validation of new technologies, processes, and digital tools.
• Conduct local self-audits, process reviews, and training for operators and staff.
• Lead root cause analysis and corrective actions for technical incidents or compliance gaps.
• Ensure timely and accurate input of local technical data into divisional and global reporting systems.
• Act as the key technical contact for local management, divisional Technical Service, and global Technical Service.
• Support local training and capability building in technical services and standards usage.
• Participating in the Divisional Technical Service Network with 20% of the time allocated to global activities. The Technical Service Network will be utilized to align standards and activities across global Technical Service, Divisional Technical Service and Factory Technical Service.
• Coordinates and collaborates with other departments (e.g., supply chain, safety, quality, production) to ensure smooth workflow and cross-functional alignment.
• Responsible for planning, preparing and maintaining annual budget and making sure their area is meeting goals and initiatives.
  
  

Monthly Salary: $10,728 - $13,035

Qualifications:

• A Bachelor’s Degree in Engineering is required.
• Minimum of five (5) years applied experience in managing employees in a manufacturing environment is required. Experience managing engineers and maintenance technicians is preferred.
• Applied experience in managing and developing work teams, conflict resolution, and employee performance appraisals is required.
• Applied computer skills are a must. Proficiency Microsoft Excel,Power Point and ERP experience is required.
• Experience in preparation and working with expense/capital budgets and strategic planning is required.
• Must possess excellent analytical and problem-solving skills.
• Asset Management System experience is required.
• Excellent communication skills, both oral and written and strong interpersonal skills are required.
• Must be self-motivated and possess the ability to manage multiple complex projects simultaneously.
• Demonstrated leadership and collaboration skills. Must be able to work in a team environment with employees from various levels within the organization.
• The ability to operate in a matrix and networked organization while supporting divisional and functional alignment.
• Ability to perform the essential functions assigned to the position.
• Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.
  
  

Company Benefits:

Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:

• Competitive Salary
• Bonus Incentive Program
• Company Matched 401(k) Retirement Plan
• Vacation Day Program
• Sick Day Program
• Paid Maternity and Parental Leave of Absences
• Service Recognition Program
• Educational Assistance Program
• Group Health Insurance Plan
• Dental Plan
• Vision Care Plan
• Prescription Drug Card Program
• Long-term Disability
• Short-term Disability
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Cancer Protection Plan
• Flexible Spending Accounts
• And Much More