Front Office Assistant

Position Summary

The Front Office Assistant serves as the first point of contact for the organization and plays a vital role in supporting daily operations. This position provides administrative, clerical, and customer service support in a mission-driven, non-profit environment. The ideal candidate is friendly, organized, detail-oriented, and committed to supporting the organization’s mission and community.

Key Responsibilities

Front Desk & Client Support

• Greet and assist visitors, clients, donors, and volunteers in a professional and welcoming manner
• Answer and direct phone calls, emails, and general inquiries
• Provide basic information about programs, services, and events

Administrative Support

• Perform general office duties including filing, data entry, copying, scanning, and mail distribution
• Maintain organized physical and digital filing system
• Schedule appointments and manage calendars as needed
• Assist with preparing correspondence, reports, and forms for leadership staff

Data & Records Management

• Enter and update client, donor, or program data accurately
• Maintain confidentiality of sensitive information
• Support compliance with organizational policies and procedures

Operations & Coordination

• Assist with inventory and ordering of office supplies
• Support meetings, workshops, and events (setup, sign-in sheets, materials)
• Coordinate with staff, volunteers, and external partners as needed

Qualifications

• 2 years or more of college business courses or equivalent
• Strong verbal and written communication skills
• 1–2 years of administrative, front desk, or office experience
• Strong interpersonal and customer service skills
• Proficiency in Microsoft Office or Google Workspace
• Familiarity with CRM systems; experience with donor or client databases is a plus