Collections Assistant with MCA Experience

Velocity Capital Group is seeking an experienced Collections assistant to help our Collections team and collection efforts. The Collections Assistant will execute and contribute to strategies for the company's collection efforts.

Collections are a critical function of our customers' journey so this individual will also be empathetic and focused on providing the best experience to all customers, regardless of their repayment situation.

Essential Job Functions

· Based on the Monthly Aging, collection letters are to be sent to all customers with balances that are overdue.

· Placing direct phone calls and E-mails to customers that are past due. Prepare documentation of all collection's activities.

· If service were to be stopped for non-payment, the collection manager would be responsible for approving the sending of a final demand letter.

· Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.

· Ensure compliance with state and federal collections regulations.

· Maintained database of account activity and noted delinquent accounts.

Duties and Responsibilities

· Oversee the daily activities of direct reports on the collections team.

· Identify issues with payment history, seek out and create solutions, escalate as needed.

· Develop and maintain a close working relationship with sales, customer support.

· Work with other departments to ensure that client/customer expectations are being met – identify process limitations and opportunities for improvement within the organization and the customer accounts.

· Review and identify customers to be placed on hold.

Knowledge, Skills, and Abilities Required:

· This position requires at least 1-3 years of experience in collecting, accounts receivable, or a related area.

· Excellent communication skills, ability to describe issues, processing, solutions in a concise manner

· Proficiency with Google Suite (Sheets, Drive, and Gmail) is required.

· The applicant must be multitasking oriented, organized, set priorities, and meet deadlines.

· Has supervisory responsibilities on special projects concerning Collections.

· The successful candidate must have a strong "client service" mindset.

Compensation and Benefits:

Job Type: Full-time, Contract

Competitive Base Salary

Job Types: Full-time, Contract

Pay: $65,000 Per Year

Physical Setting:

• Office

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Gsuite: 1 year (Required)
• Customer service: 1 year (Required)
• Collection: 1 year (Required)

Work Location: One location

Job Types: Full-time, Contract

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Collections: 1 year (Required)
• MCA: 1 year (Preferred)

Work Location: In person

Salary : $60,000 - $65,000