What are the responsibilities and job description for the Site Director position at Velociti Services?
Overview:
The Site Director provides strategic leadership for all site operations, overseeing Area Managers, supervisors, and frontline teams while driving safety, quality, labor efficiency, and cost control. This leader partners closely with clients to ensure exceptional service delivery and identify opportunities to expand services.
Responsibilities:
Benefits:
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Velociti Services is seeking a high-performing Site Director to oversee janitorial and floor care operations across a large client site. This role is responsible for ensuring operational excellence, financial performance, workforce leadership, client satisfaction, and growth of service offerings.
The Site Director provides strategic leadership for all site operations, overseeing Area Managers, supervisors, and frontline teams while driving safety, quality, labor efficiency, and cost control. This leader partners closely with clients to ensure exceptional service delivery and identify opportunities to expand services.
Responsibilities:
- Provide overall leadership for janitorial, floor care, and specialty cleaning operations across the assigned site
- Lead, coach, mentor, and develop Area Managers, supervisors, and frontline teams to drive accountability, engagement, and performance
- Ensure consistent execution of cleaning standards, floor care programs, quality assurance initiatives, and safety compliance
- Oversee floor care operations including stripping, waxing, burnishing, scrubbing, carpet extraction, and specialty floor maintenance
- Manage site-wide labor planning, scheduling, staffing, and workforce deployment to meet operational and contractual requirements
- Develop and manage labor and supply budgets, forecast staffing and material needs, monitor overtime, and control operational expenses
- Review financial performance, including P&L results, labor productivity, supply costs, and operational metrics, and implement corrective actions as needed
- Identify and develop opportunities to expand services through upselling additional janitorial, floor care, specialty cleaning, and other facility service offerings
- Build and maintain strong client relationships by providing exceptional customer service and serving as the primary operational point of contact
- Conduct routine operational audits and site inspections to ensure compliance with company standards and client expectations
- Partner with Operations, Human Resources, Talent Acquisition, and Finance to support recruiting, onboarding, employee development, and continuous operational improvement
- Ensure compliance with OSHA regulations, company policies, and all client-specific requirements
- Other duties as assigned or requested
Required Experience & Qualifications:
- 5 years of progressive leadership experience in janitorial services, facilities management, or building services
- Proven experience managing large, multi-level operations with responsibility for multiple leaders and large hourly workforces
- Strong hands-on experience with commercial floor care operations, including stripping, waxing, burnishing, carpet care, and specialty floor maintenance
- Experience managing labor planning, budgeting, forecasting, and operational financial performance
- Ability to analyze P&L statements and operational metrics to drive business decisions
- Excellent leadership, communication, coaching, and client relationship management skills
- Willingness to work flexible schedules, including nights, weekends, holidays, and overnight shifts as business needs require
- Must be able to pass a drug screen and background check
- Must possess a valid driver's license and maintain a clean Motor Vehicle Record (MVR)
- Bilingual – Spanish (Preferred)
Leadership Competencies:
- Strategic leadership and decision-making
- Operational excellence and continuous improvement
- Financial acumen and business planning
- Coaching and talent development
- Customer-focused relationship management
- Strong problem-solving and organizational skills
- Ability to thrive in a fast-paced, high-volume environment
Why Join Velociti Services:
At Velociti Services, we are committed to delivering exceptional facility services through innovation, operational excellence, and outstanding customer partnerships. As a Site Director, you will have the opportunity to lead a high-performing team, make a measurable impact on business performance, and help shape the future of our operations while building a culture focused on safety, service, and continuous improvement.
Benefits:
Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:
Company-Provided Benefits (Full-Time, 30 Hours per Week)
- Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
- Short-Term Disability Insurance
Voluntary Benefits:
- Medical and Dental Insurance
- Additional Life and AD&D Insurance
- Supplemental Short-Term Disability Insurance
- Long-Term Disability Insurance
- Hospital Indemnity, Accident, and Critical Illness Insurance
Retirement:
- 401(k) Retirement Plan available for all team members
Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.