Desktop Engineer (MAC)

Job Summary

We are looking for an experienced Desktop Mac Engineer to support, manage, and enhance enterprise Mac environments. The ideal candidate will have strong hands-on experience with macOS administration, endpoint management, security, troubleshooting, and automation. This role will collaborate with IT teams to deliver reliable and secure desktop solutions for end users.

Responsibilities

• Provide advanced technical support for macOS desktops, laptops, and enterprise applications.
• Manage and maintain Mac devices using enterprise endpoint management tools such as Jamf Pro, Kandji, Workspace ONE, or similar platforms.
• Perform macOS deployments, upgrades, patching, configuration, and software distribution.
• Troubleshoot hardware, software, network, and application-related issues for Mac users.
• Develop and maintain Mac security standards, compliance policies, and endpoint configurations.
• Create and maintain scripts and automation using Bash, Shell, or Python.
• Manage user accounts, permissions, certificates, encryption, and security settings.
• Support identity management tools including Active Directory, Azure AD/Entra ID, Okta, and SSO integrations.
• Collaborate with security, networking, and infrastructure teams to resolve complex issues.
• Document technical procedures, knowledge articles, and troubleshooting guides.
• Provide Tier 3 escalation support for desktop and endpoint-related issues.
  
  

Required Skills & Experience

• 7 years of experience in desktop engineering or endpoint management.
• Strong experience supporting enterprise macOS environments.
• Hands-on experience with Jamf Pro (JAMF 200/300/400 preferred).
• Strong knowledge of macOS administration, imaging, configuration profiles, and MDM.
• Experience with macOS security controls, FileVault, certificates, and compliance requirements.
• Strong troubleshooting skills with hardware, software, and network issues.
• Experience with scripting/automation (Bash, Python, or PowerShell).
• Experience supporting Microsoft 365 applications on macOS.
• Knowledge of Active Directory, Azure AD/Entra ID, Okta, and authentication solutions.
• Experience with ITIL processes and ticketing tools (ServiceNow preferred).
  
  

Preferred Qualifications

• Apple Certified Support Professional (ACSP) or Apple Device Support certification.
• Experience managing large-scale Mac deployments.
• Experience in enterprise security frameworks and endpoint protection tools.
• Strong communication skills and ability to work with executives and end users.