What are the responsibilities and job description for the Customer Success Manager position at Vehlo?
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
What You'll Do:
What You'll Need:
Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
What You'll Do:
- Collaborate with recently signed customers.
- Present the platform to audiences of all sizes both in-person and virtually.
- Analyze dealership data to provide insight into better performance.
- Assist in the preparation of scheduled reports.
- Have daily meaningful contact with customers.
- Document customer information, activities, and interactions within the assigned CRM.
- Drive expansion opportunities for inside and outside sales initiatives.
- Respond to customer inquiries via email, phone, and text.
- Provide users with troubleshooting, functionality explanations and best practices.
- The ability to travel locally and one week a month, you will be traveling within your territory for those customers who are not local.
- Flexibility to call on clients in other areas.
What You'll Need:
- 2 - 3 years of experience in an account management or customer success role
- Must currently reside in Maryland.
- Ability to flourish in a multi-tasking environment.
- Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks.
- Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
- Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing.
- Proficiency in Microsoft Word and Excel.
- Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts.
- SalesForce knowledge a plus
- Well-organized, detail-oriented and proactive in following tasks through to completion.
- Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities.
- Prior Dealership, OEM, Service Advisor, Technician experience preferred, but not necessary.
- Bachelors Degree preferred
- Ability to travel 1 week per month within assigned territory, and 3 days per week local travel to visit customers.
- Valid Driver’s License Required
- Valid Auto Insurance Required
Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $60,000 - $70,000