Tow Operator

Job Title: Light Tow Operator

Department: Operations

Reports To: Driver Supervisor

Job Summary:
The Driver position requires the ability to safely work in a fast-paced and ever-changing environment. Customer Service skills are valuable as well as the ability to operate in high hazard situations. The primary function of a Tow Operator (Light Driver) is to receive tow instructions and perform duties relating to the transporting of various vehicle and equipment types for consent and non-consent tows. Our goal is to please our customers while operating in a cost-effective manner. It is a requirement that all light, medium and heavy-duty drivers be available for dispatch across state boundaries. All drivers of Quality Towing fall under the jurisdiction of the Secretary of Transportation and are expected to maintain their ability to participate in interstate commerce. Each driver is to be familiar with and comply with the Federal Motor Carrier Safety Regulations.

Pay Information: $18/hr during training and then commission based

Job Responsibilities:

• Adhere to all policies and procedures;
• Obey all traffic laws;
• Follow tow guidelines and exercise safety at all times;
• Respond to calls from Dispatch;
• Communicate with Dispatch regarding driver status, locations and assignments keeping them informed at all times;
• Utilizes technology such as MDT/CTO, two-way radio systems, Nextel pagers, and other communication equipment;
• Utilize the “Sit and Stick” policy;
• Double up on tows, unless advised by dispatch to bring in a single unit;
• Notify your Supervisor of any issues you feel are urgent or of importance;
• Respond to all requests for service in a courteous, friendly, assistive, professional and timely manner;
• For all non-law enforcement calls ensure you have customer name, call back number, year, make, model, color, location of breakdown (in some cases name of county and State), direction of travel, destination, reason for tow, method of payment;
• Refer to “driver notes” for special instructions;
• Understand and perform proper procedures for: towing vehicles to the Metro Crime Lab, bringing a Crime Lab vehicle to Cheyenne location, relocates from seizure and hold releases from 500/500, DAS and transport calls;
• Assist Customer Service with releases and lot visits as needed;
• Legibly complete DR’s (driver’s receipt);
• Submit cash, credit cards, checks and A/R information to Dispatch throughout the day and upon final check out from shift;
• Answers questions from customers or individuals. If you are unable to assist the customer with the right answer request their name and number, call your lead or supervisor so they can assist them;
• Attend 152 hour training program and indoctrination;
• Retrieve and transport vehicles and equipment, as assigned.
• Present a neat and professional appearance and always be in full uniform.
• Conduct “Daily Vehicle Inspection Report” on your assigned company vehicle.
• Document any vehicle mechanical deficiency and notify your supervisor and maintenance immediately.
• Correct minor discrepancies and replenish fuel, oil and coolant.
• Collect payment & purchase orders and ensure payment for tows is accurate.
• Clean debris from accident scene(s) and dispose of it in accordance with company procedures.
• Attending all required meetings.
• Always maintain a clean interior and exterior of truck.

DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of geography for the Las Vegas Metropolitan area and outlying areas.
• Knowledge of English language for spelling and proper word usage.
• Knowledge of light duty prices for local tows.
• Knowledge of company Private Impound, Walk and Tag Impounds and Immediate Tow policies.
• Knowledge and proper usage of all equipment assigned to your truck.
• Skills in communicating using two-way radio and telephone equipment.
• Skill in operating a variety of communications equipment effectively.
• Ability to obtain and utilize lock-out kit as needed, lock-out kit required for each shift.
• Ability to speak clearly and concisely.
• Ability to think clearly and act expeditiously.
• Ability to establish and maintain effective working relationships with customers and co-workers.
• Ability to meet attendance schedule with dependability and consistency.
• Ability to speak and communicate well with customers, drivers and co-workers in a courteous and professional manner.
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.
• Ability to document charges appropriately on tow ticket(s);
• Ability to follow directions.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to recognize when assistance or additional tools are needed as determined by the type of assignment.

PHYSICAL DEMANDS Individuals may need to sit, stand, walk, kneel and bend as needed. May require sitting for prolonged periods. May require walking on unlevel surfaces periodically throughout the day. Reaching above shoulder heights, below the waist or lifting as required throughout the work day. Proper lifting techniques required. May include lifting weight above 60 pounds on occasion. Utilizing safe practices at all times. (Estimated percentages for each type of activity; Standing 10%, Walking 10%, Sitting 50%, Bending 15%, Kneeling 15%.)

WORK ENVIRONMENT Duties are performed primarily in various outdoor climates ranging from extreme hot to freezing temperatures, as well as wet and/or dry conditions. Full uniform including safety vest and steel toed boots are required to be worn at all times.

Special Requirements: This position requires the satisfactory completion of a personal background investigation and drug and alcohol pre-employment test.

This job description is intended to indicate the basic nature of the position allocated to this position and examples of typical duties that may be assigned, other duties may be assigned as needed.