Customer Service Representative

Full-Time at $18/hour

Vehicle Management Solutions (VMS) is seeking a dependable, detail-oriented Customer Service Representative (CSR) to join our towing operations team in Markham, IL. This position serves as a primary point of contact for customers, drivers, and internal staff, helping ensure daily operations run smoothly.

The ideal candidate is organized, communicates effectively, and can remain professional in a fast-paced environment while handling multiple responsibilities.

• Answer incoming calls and assist customers with inquiries regarding towed and impounded vehicles.
• Provide accurate information regarding vehicle locations, release procedures, required documentation, and applicable fees.
• Assist customers in person and over the phone while maintaining a professional and courteous demeanor.
• Process vehicle release paperwork, payments, and related documentation.
• Enter and maintain accurate customer and vehicle information in company systems.
• Coordinate with tow truck drivers, dispatchers, and management regarding vehicle status and customer requests.
• Maintain organized records and ensure documentation is completed accurately.
• Handle customer complaints and difficult situations calmly and professionally.
• Perform general administrative and clerical duties as assigned.

• Previous customer service or administrative experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and accurate data entry skills.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional when assisting frustrated customers.
• Dependable, punctual, and able to work effectively as part of a team.

At Vehicle Management Solutions, our team plays an important role in supporting towing and vehicle management operations. We value dependable employees who take pride in providing quality customer service and keeping operations organized.