What are the responsibilities and job description for the Customer Service Representative position at Apex Service Partners?
Now Hiring - Customer Service Representative
Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.
We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.
What You Will Do
- Answer incoming customer calls and provide exceptional customer service
- Schedule service appointments and coordinate technician dispatching
- Respond to customer inquiries regarding services, appointments, and account information
- Maintain accurate customer records and update information within company software systems
- Confirm appointments and communicate scheduling updates with customers
- Assist customers with service requests, concerns, and follow-up communications
- Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
- Handle a high volume of inbound and outbound calls professionally and efficiently
- Process customer information, service agreements, and other administrative documentation
- Resolve customer concerns with professionalism and a solution-oriented approach
- Support office operations and administrative tasks as needed
- Maintain a positive, professional attitude while representing the company
What You Will Bring
- 2 years of customer service, call center, dispatching, or administrative experience preferred
- Strong verbal and written communication skills
- Excellent customer service and problem-solving abilities
- Ability to multitask and remain organized in a fast-paced environment
- Strong attention to detail and accuracy when handling customer information
- Proficiency with computers, Microsoft Office, and CRM or scheduling software
- Ability to work independently and collaboratively as part of a team
- Professional appearance and positive, can-do attitude
- Experience with ServiceTitan, Nexstar, or similar home service software is a plus
- Successfully complete our screening process, including assessments, interviews, background checks, and drug screening
Benefits
Health Coverage
- Employer-paid medical, dental, and vision plan options
Insurance
- Life, AD&D, and long-term disability included; optional short-term and gap coverage
Savings Accounts
- FSA and HSA contribution options
Retirement
- 401(k) available upon hire with employer match; Traditional and Roth options
Time Off & Perks
- Paid time off and holidays
- Paid parental leave
Growth and Training Opportunities
- Ongoing training and development
Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.