What are the responsibilities and job description for the Sales Coordinator - Group Tickets position at Vegas Golden Knights?
The Sales Coordinator, Group Tickets is responsible for generating new revenue and expanding an active base of group and corporate accounts for Vegas Golden Knights home games at T-Mobile Arena.
This is a highly outbound, sales-driven role focused on prospecting, developing, and closing new group business. The ideal candidate is competitive, resilient, and motivated by hitting and exceeding revenue goals in a fast-paced sports environment.
Success in this role comes from building strong relationships, delivering exceptional service, and creating customized group experiences that drive long-term client value.
Key Responsibilities
- Generate new revenue through consistent outbound prospecting, including calls, emails, social selling, and networking
- Meet and exceed individual revenue and activity goals across group ticket sales segments
- Execute a minimum of 40 outbound calls daily to drive new business opportunities
- Own and develop new group business through theme nights, special ticket offers, corporate outings, large group events (100 tickets), and community initiatives
- Build and maintain a robust pipeline by identifying, qualifying, and closing new prospects
- Conduct virtual and in-person meetings, including arena tours and sales presentations
- Maximize revenue from existing clients through upsells, add-ons, referrals, and repeat business
- Serve as the primary point of contact for assigned accounts, delivering a best-in-class customer experience
- Proactively engage clients through calls, emails, seat visits, and personalized touchpoints
- Assist in the execution and growth of group events, theme nights, and client experiences
- Accurately track all sales activity, pipeline, and client data within CRM systems
- Stay informed on team storylines, promotions, and inventory to effectively position offerings
- Handle client questions, concerns, and service needs in a professional and timely manner
- Collaborate with internal teams to execute events and fulfill client expectations
- Work games, events, and assigned nights, weekends, and holidays as required
Qualifications
- 1–2 years of experience in sales, sports, or event-related roles (group sales preferred)
- Demonstrated ability to meet or exceed sales goals in a competitive environment
- Strong desire to build a long-term career in sports sales and revenue generation
- High energy, positive attitude, and a relentless work ethic
- Self-starter with an entrepreneurial mindset and comfort with outbound prospecting
- Coachable, accountable, and team-oriented
- Excellent communication, presentation, and interpersonal skills
- Strong organizational and time management abilities
- Experience with CRM and sales tools (KORE, AXS/Archtics, FEVO, ZoomInfo, SuitePro, Microsoft Office) preferred
- Bachelor’s degree preferred
- Willingness to work nights, weekends, and holidays, including game days
What We’re Looking For:
- Competitive individuals who thrive in a high-activity, goal-driven environment
- Candidates comfortable with high-volume outbound sales (phone & meeting heavy role)
- Individuals motivated by career growth and advancement in sports sales
What You’ll Gain:
- Hands-on experience in professional sports sales
- Training in outbound sales, prospecting, and closing
- Opportunity for career growth within ticket sales and revenue departments
- Exposure to live event operations and client engagement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.