What are the responsibilities and job description for the Healthcare Customer Service Representative position at Veear Projects inc.?
The Healthcare Customer Service Representative is responsible for providing support to patients, healthcare providers, and insurance partners by answering inquiries, resolving issues, and ensuring accurate and timely information delivery. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, compliance-driven healthcare environment.
Key Responsibilities
- Answer inbound calls, emails, and messages from patients, providers, and insurance representatives.
- Assist with benefit inquiries, eligibility checks, prior authorizations, and claim status updates.
- Document all interactions accurately in the system per HIPAA and company guidelines.
- Provide clear and compassionate communication to support patient needs and concerns.
- Resolve issues related to billing, insurance coverage, appointments, prescriptions, or account updates.
- Escalate complex cases to appropriate departments when needed.
- Follow standard operating procedures to ensure compliance with healthcare regulations.
- Maintain high-quality customer service metrics and productivity standards.
Required Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- 1 year of customer service experience (healthcare or insurance experience preferred).
- Strong communication and problem-solving skills.
- Ability to navigate multiple computer systems and databases.
- Knowledge of medical terminology, insurance processes, or HIPAA a plus.
- Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Preferred Skills
- Experience in healthcare, medical office, pharmacy, or insurance call center.
- Familiarity with EMR/EHR systems, claims platforms, or CRM tools.
Job Type: Contract
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $19 - $21