Oracle Fusion Cloud Customer Experience (CX) Architect

We are seeking a highly skilled and client-facing Functional Architect with deep subject matter expertise in Oracle Fusion Cloud Customer Experience (CX). The ideal candidate will play a pivotal role in client engagements by leading discovery workshops, analyzing business requirements, and designing comprehensive CX solutions leveraging Oracle Cloud applications. This role demands a blend of functional expertise, strategic vision, and strong communication skills to act as a trusted advisor and thought leader for our clients.

Key Responsibilities:

Client Engagement & Requirements Analysis:

• Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management.
• Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities.

Solution Design & Configuration:

• Translate client requirements into functional solution designs and detailed configuration documents.
• Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards.

Advisory & Strategy:

• Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best-in-class customer engagement strategies, CRM processes, and omnichannel experiences.
• Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments.

Implementation Leadership:

• Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third-party applications.
• Oversee system testing, UAT, training, and deployment to ensure seamless go-live and adoption.

Sales & Presales Support:

• Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs).

Mentorship:

• Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies.

Qualifications & Experience

• 5–7 years of experience with Oracle applications, with at least 3 years in Oracle Fusion Cloud CX implementations.
• Proven expertise in one or more Oracle CX modules, including:
• Sales Cloud (SFA, Opportunity Management)
• Service Cloud (Customer Service, Field Service, Knowledge Management)
• Marketing Cloud (Campaigns, Lead Management)
• Customer Data Management (CDM)
• Subscription Management / CPQ (if applicable)

Client Skills:

• Strong client-facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively.

Communication:

• Excellent written and verbal communication skills with the ability to explain complex concepts clearly.

Problem-Solving:

• Strong analytical and problem-solving capabilities to design innovative solutions addressing customer experience challenges.

Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.

Preferred Qualifications

• Oracle Cloud CX Implementation Certification(s) in Sales, Service, or Marketing.
• Experience integrating Oracle CX with ERP, EPM, or third-party CRM/Marketing tools.
• Familiarity with CX analytics, AI/ML-driven customer insights, and journey orchestration tools