Product Manager

The PSPS Product Management team is looking for an Expert Product Manager with experience leading Agile product delivery for new and existing technology products and technical, operational processes. The product manager will work within the Scaled Agile Framework (SAFe) to coordinate process and technology development for products enabling Public Safety Power Shutoff (PSPS) planning and execution. The candidate is expected to have effective communication skills and demonstrate measurable business value. The candidate should be able to thrive in ambiguous situations and effectively delegate or drive tasks as needed.

Major Responsibilities Include:

• Manage existing behavior change products, development of new products, and sunset of products at the end of their lifecycle.
• Identify and evaluate existing and emerging energy-related technologies and/or products.
• Work with manufacturers and service providers of energy products to influence the development of new offerings.
• Articulate product goals and mission to key stakeholder teams to assure development of a product that meets market needs.
• Identify product improvement needs based on customer research, marketing and sales feedback, measurement and evaluation reports, and internal ideation and gap analysis.
• Manage all key company stakeholders and oversee development milestones with transparency; appropriately involve necessary stakeholders for sign-off processes involved for each milestone.
• Review all product deliverables to assure the offering is complete, meets specific needs, and includes optimal materials both in the box and on-line to assure customer satisfaction.
• Assess competitive offerings and substitutes through market surveillance and identify the unique, sustainable value of PG&E's offering.
• Develop business cases to identify principal technical and commercial levers that drive adoption decisions.
• Develop Request for Proposals (RFPs) and IT estimates for work related to product improvements.
• Test product or service offerings in the market (or in simulation).
• Develop policies and procedures for the product.
• Develop product briefs detailing incentive levels, technology information and verification, service offering and the high-level go-to-market strategy.
• Ensure product attribution by developing strategies to evolve calculators and other methods for defining product achievements in the marketplace.
• Support marketing and sales as the subject matter expert, providing content and technology information to our delivery channels.
• Support regulatory activities by writing testimony, responding to data requests, meeting with regulators and other IOUs, and providing content for regulatory filings.

Job Responsibilities

• Manages a highly complex product or group of complex products
• Apply Agile methodologies to research and define user problem statements, use cases, and functional requirements for multiple products
• Perform benchmarking for alternative approaches and insights
• Identify improvement needs based on external and internal stakeholder input, measurement and evaluation, and gap analysis
• Manage stakeholder relationships and oversee development milestones with transparency; appropriately involve necessary stakeholders for changes in processes or technology requirements
• Conduct user acceptance testing and product demo sessions as part of an iterative development process to ensure the deliverables fulfill specified acceptance criteria, achieve desired business outcomes, and include any documentation required
• Promote a continuous improvement mindset by conducting retrospectives and sharing lessons learned
• Support creation and delivery of process and technology training for end users including documentation, presentations, and in-person or virtual instructor-led trainings
• Provide regular written and verbal updates to leadership on project status, successes, and lessons learned
• Work closely with leadership teams to identify ways to collaborate and meet business objectives
• Support regulatory activities by writing testimony, responding to data requests, meeting with regulators and other IOUs, and providing content for regulatory processes
• Staff a rotating on-call shift in the Emergency Operations Center (EOC) for PSPS event planning and execution