Technical Account Manager

Technology Services Account Manager
Location: Gastonia, NC (Onsite)
Compensation: $50,000 base commission

A growing Managed Services Provider is seeking a Technology Services Account Manager to drive revenue growth across an existing client base while actively developing new business within the local market.

This role is a blend of account management and outside sales, with a strong emphasis on business development. While you will inherit a small book of accounts, this position requires someone who is comfortable prospecting, handling rejection, and building new relationships in the small to mid-sized business space.

This is an onsite role based in the Gastonia/Charlotte market. Candidates must already be local and connected within the area.

What You’ll Be Doing

• Manage and grow a portfolio of existing Managed IT clients
• Own the full client relationship, including service reviews, satisfaction, and expansion opportunities
• Conduct regular client check-ins and lead Quarterly Business Reviews
• Build and maintain 3-year technology roadmaps and budgets for clients
• Identify and drive opportunities such as hardware refreshes, network upgrades, cloud migrations, and telephony solutions
• Generate and present quotes for renewals, projects, and upgrades
• Actively prospect and develop new business within the local SMB market
• Build relationships with small to mid-sized businesses across the Gastonia/Charlotte area
• Handle cold outreach, networking, and in-person meetings to generate new opportunities
• Maintain a consistent pipeline through disciplined sales activity
• Partner with internal engineering and sales teams to deliver solutions
• Ensure timely renewal of licenses, warranties, and support agreements
• Proactively address end-of-life equipment and system upgrades

Role Breakdown

• 75% outside sales and business development
• 25% account management and client retention

What They’re Looking For

• 2–3 years of experience in B2B outside sales, account management, or a client-facing sales role
  • Must have true outside sales experience
  • Must have experience selling into businesses, not consumers
• Proven ability to prospect, handle rejection, and build pipeline from scratch
• Experience selling into small to mid-sized businesses (SMB) required
• Background in MSP, IT services, or technology solutions is preferred, but not required
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple clients and opportunities
• Self-driven, resilient, and comfortable working independently
• Working knowledge of IT environments is helpful
  • Hardware, networking, Office 365, LAN/WAN concepts