HydroVac Dispatcher

Company Overview

Vector is a leading provider of ancillary construction services, delivering comprehensive solutions to support the construction industry. Our services include Traffic Control, CCTV Inspections, Hydro Excavation, and Recruiting & Staffing. We pride ourselves on our commitment to excellence, safety, and sustainability.

Position: Hydro-Vac Dispatcher

Location: Valparaiso, Indiana

Employment Type: Full-Time

Reports To: Superintendent

Overview:

We are seeking a highly organized and proactive Hydro-Vac Dispatcher to coordinate daily operations of hydro-vac trucks and crews. This role is critical to ensuring timely, efficient, and safe service delivery to our clients across various excavation and industrial cleaning projects.

Key Responsibilities:

• Schedule and dispatch hydro-vac units and operators to job sites based on project requirements and availability
• Communicate with field crews, clients, and management to ensure smooth operations and resolve issues
• Monitor job progress and adjust schedules as needed to meet deadlines and customer expectations
• Maintain accurate records of job orders, equipment usage, and crew hours
• Ensure compliance with safety regulations and company policies
• Collaborate with maintenance teams to track equipment status and availability
• Provide exceptional customer service and respond promptly to inquiries or concerns
• Manage JULIE/811 one-call tickets, including initiating dig starts, monitoring ticket status, and processing ticket refreshes as required

Qualifications:

• Proven experience in dispatching, preferably in hydro-vac, construction, or industrial services
• Strong understanding of hydro-vac operations and equipment
• Excellent communication and organizational skills
• Ability to multitask and work under pressure in a fast-paced environment
• Proficiency in dispatch software and Microsoft Office Suite
• Valid driver’s license (Class 5 or equivalent); Class 1 or 3 is an asset
• Experience with JULIE/811 one-call systems and knowledge of excavation notification procedures

Physical & Work Environment:

• Office-based with frequent communication with field crews
• May require occasional site visits
• Fast-paced, dynamic environment with shifting priorities
• Preferred Attributes:
• Detail-oriented with strong problem-solving skills
• Team player with a customer-first mindset
• Familiarity with local geography and traffic patterns

Why Apply?

• Top Industry Pay: $55,000 to $65,000 with regular wage increases and overtime opportunities
• Paid Time Off: 13 days PTO plus 7 paid holidays annually
• Weekly Pay Periods
• Comprehensive Benefits: Medical, Dental, and Vision plans (less than 60-day waiting period for full-time employees)
• 401(k) with Employer Match

This position is subject to Federal Department of Transportation (DOT) drug & alcohol testing regulations as outlined in 49 CFR Part 382 and/or 49 CFR Part 199.

Equal Opportunity Employer, including disabled and veterans.

Salary : $55,000 - $65,000