What are the responsibilities and job description for the LIMS Support Engineer position at VDart, Inc.?
Role: LIMS Support Engineer
Work location: Morris Plains, NJ (Hybrid)
Type: Contract
POSITION OVERVIEW :
In this Support Engineer role, provide application support for Laboratory Information Management Systems (LabVantage or LabWare). Ensure stable operations across QC, R&D, and manufacturing labs by addressing incidents, resolving defects, managing changes, supporting integrations, and coordinating with business and IT stakeholders in regulated (GxP) environments.
Key Responsibilities
- Provide L2/L3 incident resolution for LIMS applications (LabVantage or LabWare).
- Diagnose and resolve configuration issues, workflow errors, sample lifecycle problems, and data inconsistencies.
- Conduct detailed root-cause analysis and implement permanent fixes.
- Maintain LIMS master data, workflows, templates, and stability modules.
- Support version upgrades, patches, and environment maintenance.
- Assist laboratory users with operational questions, access issues, and data troubleshooting.
- Support integrations between LIMS and instruments, SAP/ERP, middleware, and APIs.
- Troubleshoot interface failures (REST/SOAP APIs, ETL jobs, instrument connectors).
- Support CSV documentation, change control, IQ/OQ/PQ impact checks, and audit readiness.
- Ensure compliance with GxP, 21 CFR Part 11, and ALCOA .
- Coordinate with QA, Lab Operations, Infrastructure, and DevOps teams.
- Provide user training and create SOPs, release notes, and support documentation.
Required Skills
- 8 years of LIMS support or development experience.
- 8 years of hands-on skills in LabVantage (Java/Groovy) or LabWare (LADL, LIMS Basic).
- 8 years of strong SQL skills (Oracle/SQL Server/PostgreSQL).
- Understanding of QC/R&D workflows and regulated environments.
- Strong problem-solving and communication skills.